How to Make Out ED Great 10.27.20

October 27, 2020

Target Audience



Physician Assistant

Learning Objectives

  • Learn basics principles of the Toyota Production System/lean principles and how to apply them into the healthcare setting.  
  • Understand how efficiency, quality and service excellence can be improved through use of Toyota principles and methods.
  • Engage the staff in hands-on activities, as well as didactic to encourage problem-solving at the front line in their current work setting.
Course summary
Course opens: 
Course expires: 
Event starts: 
10/27/2020 - 10:00am
Event ends: 
10/27/2020 - 2:30pm


10:00 a.m. – 10:45 a.m.                        Introductions

Round the room introductions and identify a problem you have recently encountered in you work

10:45 a.m. – 11:30 a.m.                        Lean Principles

Identify signs of waste, gemba, andon cord, value and non-value-added work and meeting the ideal needs of the customer

11:30 a.m. – 11:35 a.m.                        *****Break*****

11:35 a.m. – 12:35 p.m.                        LEGOS™ Exercise

Interactive learning line/hands on experience to incorporate the principles learned           

12:35 p.m. – 12:55 p.m.                        *****Break*****

12:55 p.m. – 2:00 p.m.                          Efficient Clinical Flow & Applying LEAN Principles to the ED

Batching, one by one, standardization/standardized work, flow (push versus pull).  System solutions utilized, and current recommendations reviewed.  Data analysis overview of ED metrics. Staff input sought out for QI opportunities.

2:00 p.m. – 2:30 p.m.                            Understanding Patient Satisfaction

Review of ED specific patient satisfaction data and statistics

Disclaimer Statement 

The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine.  Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses 

UPMC Passavant
Pittsburgh, PA
United States

Elisabeth Tedesco, DNP, RN, NEA-BC, CEN, PHRN

Jonathan Landis, MD, FACEP

Kimberly Fennick, MSN, RN, CEN

Christie Galcik, MSN, RN, CEN

Faculty Disclosure 

No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose. 

Accreditation and credit designation 

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physician (CME) 

The University of Pittsburgh School designates this live activity for a maximum of 4.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Nursing (CNE) 

The maximum number of hours awarded for this Continuing Nursing Education activity is 4.00 contact hours.   

Other Healthcare Professionals 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity. 

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