How to Make Out ED Great 10.27.20
- Learn basics principles of the Toyota Production System/lean principles and how to apply them into the healthcare setting.
- Understand how efficiency, quality and service excellence can be improved through use of Toyota principles and methods.
- Engage the staff in hands-on activities, as well as didactic to encourage problem-solving at the front line in their current work setting.
10:00 a.m. – 10:45 a.m. Introductions
Round the room introductions and identify a problem you have recently encountered in you work
10:45 a.m. – 11:30 a.m. Lean Principles
Identify signs of waste, gemba, andon cord, value and non-value-added work and meeting the ideal needs of the customer
11:30 a.m. – 11:35 a.m. *****Break*****
11:35 a.m. – 12:35 p.m. LEGOS™ Exercise
Interactive learning line/hands on experience to incorporate the principles learned
12:35 p.m. – 12:55 p.m. *****Break*****
12:55 p.m. – 2:00 p.m. Efficient Clinical Flow & Applying LEAN Principles to the ED
Batching, one by one, standardization/standardized work, flow (push versus pull). System solutions utilized, and current recommendations reviewed. Data analysis overview of ED metrics. Staff input sought out for QI opportunities.
2:00 p.m. – 2:30 p.m. Understanding Patient Satisfaction
Review of ED specific patient satisfaction data and statistics
The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine. Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses
Elisabeth Tedesco, DNP, RN, NEA-BC, CEN, PHRN
Jonathan Landis, MD, FACEP
Kimberly Fennick, MSN, RN, CEN
Christie Galcik, MSN, RN, CEN
No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.
Accreditation and credit designation
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh School designates this live activity for a maximum of 4.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The maximum number of hours awarded for this Continuing Nursing Education activity is 4.00 contact hours.
Other Healthcare Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.