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ForwardUPMC Health Plan Preceptor Workshop 2-6-2024 & 2-13-2024
The Heath Plan Preceptor Workshop provides clinical staff with the knowledge and skills needed to effectively orient new staff to provide safe, effective, and efficient care coordination for UPMC Health Plan members.
Target Audience
ISD Clinical Staff
Learning Objectives
- Define roles and expectations of Preceptor, Preceptee, and Supervisor/Manager in the onboarding of a new hire in the Clinical Affairs Division of UPMC HP
- Assist preceptee to identify their learning needs through the application of adult learning theories and active listening.
- Describe strategies to facilitate preceptee development of critical thinking skills (problem solving, decision making), and technical and time management skills
- Create opportunities to support the preceptee develop a sense of belonging and socialize into the team environment
- Role-model effective communication and conflict resolution skills when negotiating difficult conversations with members, peers, or leadership
- Demonstrate the use of effective communication skills to provide constructive feedback that is relevant, timely, and specific to the performance of the preceptee
- Describe procedures for documenting orientee progress and escalating challenging preceptee behaviors to leadership as appropriate
2-6-2024 Program begins at 9:00am and ends at 11:00am. Total Education Time = 2 Hour(s) 2-13-2024 Program begins at 9:00am and ends at 12:00pm. Total Education Time = 3 Hour(s) Total Education Time = 5 Hour(s) | ||
TIME | CONTENT | PRESENTER |
2/6/2024 |
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9:00 to 9:45am | Examine and discuss roles and responsibilities of preceptor, new hire, and supervisor | Dean Paradis, MSN, RN, CCM Maureen Pentz, BSN, RN, CCM Michelle Schreiber, MSN, RN, CCM |
9:45 to 10:30am | Presentation of adult learning styles, and gender specific learning | Dean Paradis, MSN, RN, CCM Maureen Pentz, BSN, RN, CCM Michelle Schreiber, MSN, RN, CCM |
10:30 to 11:00am | Explore strategies to assist with development of critical thinking and time management skills | Dean Paradis, MSN, RN, CCM Maureen Pentz, BSN, RN, CCM Michelle Schreiber, MSN, RN, CCM |
2/13/2024 |
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9:00 to 10:00am | Overview of professional coaching | Matthew Belgie, Manager, Learning & Development |
10:00 to 10:30am | Discuss importance of socialization and belonging responsibilities relative to the role of a preceptor with focus on diversity, equity, and inclusion | Dean Paradis, MSN, RN, CCM Maureen Pentz, BSN, RN, CCM Michelle Schreiber, MSN, RN, CCM |
10:30 to 11:30am | Presentation of effective communication strategies, both verbal and non-verbal, to best manage conflict resolution | Dean Paradis, MSN, RN, CCM Maureen Pentz, BSN, RN, CCM Michelle Schreiber, MSN, RN, CCM |
11:30 to 12:00pm | Examine and demonstrate effective nonverbal and verbal communication skills, including motivational interviewing, to resolve conflict and provide constructive feedback | Dean Paradis, MSN, RN, CCM Maureen Pentz, BSN, RN, CCM Michelle Schreiber, MSN, RN, CCM |
Dean Paradis, MSN, RN, CCM Manager of the Clinical, Education, & Development Team
Dean is the Manager of the UPMC Health plan Clinical Education Team. In this role he supports the clinical training staff in providing education to newly hired orientees and continuing education for current health plan staff. Dean plays a key role in supporting the UPMC mission and vision to provide excellence in service delivery and the highest quality training and support for our clinical teams. Dean has been a Supervisor with the Medicaid team and previously supervised the Rare and Chronic and RACE mobile teams. Prior to coming to the Health Plan, Dean was a home care nurse for 18 years, where he was an ACES award winner. He is CCM (Certified Case Manager) certified, and has his master’s in leadership & management. Dean brings keen leadership skills and a genuine passion and enthusiasm for education.
Maureen Pentz, BSN, RN, CCM Sr. Professional Care Manager
Maureen is a sr. professional care manager on the MC telephonic team. She is also the facilitator of the professional development workgroup for the ISD Professional Practice Council. In addition, Maureen serves as a member of the parent advisor council for the PA Pediatric Palliative Care Coalition. She is also the Executive Director of the Isaiah Pentz Memorial Carnival. Maureen obtained a Bachelor of Science in Nursing from the University of Wisconsin and is also a certified case manager. She also is a first aid instructor for the American Heart Association. Her clinical background consists of clinical intensive care, emergency department, high risk OB & medically fragile children, pediatrics, and med-surg., simulation coordinator. Maureen also held the role of a nursing instructor with focus on maternal child nursing.
Michelle Schreiber, MSN, RN, CCM Sr. Clinical Education Coordinator
Michelle began her nursing career in 1982 following graduation from Carlow University. Her nursing experience is varied consisting of the following work experiences: General medical surgical nursing, adolescent chemical dependency, physical rehabilitation, home care, and case management. During Michelle’s career she has held the roles of staff nurse, clinical coordinator, discharge advocate, telephonic case manager, supervisor, and manager. In 2014 Michelle obtained an MSN from Waynesburg University with concentration on administration and education. She has been at UPMC Health Plan since 2008, where her passion for care management developed. She became a certified care manager in 2021, and currently holds the role of sr. clinical education coordinator on the clinical, training, and development team. In addition, Michelle fulfills the role of nurse planner at UPMC Health Plan.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
CCM CE will be provided: 4 CE - CCM COA will be sent via email from UPMC Health Plan nurse planner approximately 6-8 weeks following the live date of the course.
This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics. Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 5CE credit(s).
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 5 continuing education credit(s).
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
NOTE: Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved. This is per Heather Bogdon and Christie Hempfling
Available Credit
- 5.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 5.00 ASWB
- 5.00 Attendance