MI Skills Building: Engaging Members in Conversations About Gaps in Care

Pittsburgh, PA US
September 3, 2024

Conversations about Gaps in Care present unique challenges to engage members. This session will focus on using Motivational Interviewing skills to build trust and create working relationships with members in these conversations.

Target Audience

ISD Clinical Staff

Learning Objectives

ANCC & Social Work Learning Objectives:             

  1. Identify the importance and the unique challenges with conversations about Gaps in Care
  2. Describe Motivational Interviewing skills that can be applied to conversations about Gaps in Care
  3. Apply skills in case study scenarios

 

Pharmacy Learning Objectives:  

  1. Assess understanding of why Gap in Care conversations are important to have with patients 
  2. Apply Motivational Interviewing skills to case study examples to engage patients in discussing their Gaps in Care
Course summary
Available credit: 
  • 1.00 ACPE Pharmacy
    The UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
  • 1.00 Attendance
Course opens: 
02/27/2024
Course expires: 
10/04/2024
Event starts: 
09/03/2024 - 9:00am EDT
Event ends: 
09/03/2024 - 10:00am EDT
Add to calendar: 

Program begins at 9:00am and ends at 10:00am.  Total Education Time = 1 Hour(s)

TIME

CONTENT

PRESENTER

9:00 am – 9:15 am

Identify the importance and the unique challenges with conversations about Gaps in Care

Indira Stokes, MPH CHES NBC-HWC 

Brittany Chapman, MSW, NBC-HWC

9:15 am- 9:45 am

Describe Motivational Interviewing skills that can be applied to conversations about Gaps in Care

Indira Stokes, MPH CHES NBC-HWC 

Brittany Chapman, MSW, NBC-HWC

9:45 am – 10:00 am

Apply skills in case study scenarios

Indira Stokes, MPH CHES NBC-HWC

Brittany Chapman, MSW, NBC-HWC

UPMC Health Plan
600 Grant Street
Pittsburgh, PA 15219
United States

Indira Stokes, MPH CHES NBC-HWC 

Indira is a Clinical Engagement Coordinator at UPMC Health Plan where she is responsible for training and skill development of health coaches and care managers. She has a bachelor's degree in Biology and Economics and a master's in Public Health from the University of Pittsburgh. Indira is a Certified Health Education Specialist and a National Board-Certified Health and Wellness Coach. She has been practicing health coaching since 2016.

Brittany Chapman, MSW, NBC-HWC

Brittany is a Clinical Engagement Coordinator at UPMC Health Plan. Her responsibilities include professional skill development and training of care managers and health coaches. She holds a bachelor's degree in psychology from Wright State University and a master's degree in social work from the University of Southern California. Brittany is also a National Board-Certified Health and Wellness Coach with about 6 years of experience in Health Coaching.

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Pharmacy (CPE)
This knowledge-based activity provides 1 contact hours of continuing pharmacy education credit(s).   Pharmacists Only: As required by the ACPE, credits will be uploaded to the National Association of Boards of Pharmacy (NABP). It is the responsibility of the pharmacist/pharmacy technician to provide the correct NABP Board ID and DOB in their UPMC continuing education account, http://cce.upmc.com   and complete the evaluation by the required due date. Credit will not be uploaded to the NABP if the process is not complete by the required due date.

 

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour(s).

 

This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics.  Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1 CE credit(s).

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1 continuing education credit(s).

CCM CE is not offered for this educational activity.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

NOTE:  Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved.  This is per Heather Bogdon and Christie Hempfling

Available Credit

  • 1.00 ACPE Pharmacy
    The UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
  • 1.00 Attendance
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