Words Matter: Reframing Clinical and Ethics Conversations
Words are the most powerful tool a healthcare provider possesses, but words, like a two-edged sword, can maim as well as heal. Using examples of value laden language in the clinical realm, I will explore how language can influence (for good and bad) patient decision making as well as the provider/patient relationship and how reframing the conversation can result in positive interactions for all.
Target Audience
RNs / SW / Health Coaches / Paramedics / EMTs
Learning Objectives
1. Identify examples of value laden language in the clinical realm
2. Explain how language can influence patient decision making and the provider-patient relationship.
1-2pm: Presented by Amy VanDyke- Words are the most powerful tool a healthcare provider possesses, but words, like a two-edged sword, can maim as well as heal. Using examples of value laden language in the clinical realm, I will explore how language can influence (for good and bad) patient decision making as well as the provider/patient relationship and how reframing the conversation can result in positive interactions for all.
Amy VanDyke, PhD - Dr. Amy VanDyke earned a PhD in Healthcare Ethics from Duquesne University and a Master’s degree in clinical social work from the University of Pittsburgh. She has over two decades of program design and implementation experience in ethics, healthcare, and social services. Dr. VanDyke is a member of National Association of Social Workers (NASW), The American Society of Bioethics and Humanities (ASBH), the European Society for the Philosophy and History in Medicine (ESPMH). She is an international speaker on ethics having made peer reviewed presentations in seven countries and throughout the United States. Dr. VanDyke serves as an ethics consultant for healthcare and social service organizations. Dr. VanDyke maintains teaching associations with the University of Pittsburgh and through the School of Social Work at The Ohio State University.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credit(s).
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hour(s).
Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.0 contact hours
CCM CE will be provided: 1.0 CE - CCM COA will be sent via email from UPMC Health Plan nurse planner approximately 6-8 weeks following the live date of the course.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics. Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1.0 CE credit(s).
NOTE: Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved. This is per Heather Bogdon and Christie Hempfling
Available Credit
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 ASWB
- 1.00 Attendance

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