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ForwardResolve With Respect
Take Aways
1) Participants will walk away with a better understanding of reasons why escalation happens in medical settings
2) Participants will be able to identify how trauma plays a role in escalation
3) Participants will learn skills to more effectively de-escalate a crisis situation in a medical setting
4) Participants will learn how to practice physical and emotional safety during a crisis
5) Participants will leave with best practices in effectively communicating during a crisis as well as take away scrips they can use in their practice
Target Audience
Nurse
Social Worker
Learning Objectives
1) List reasons why escalation happens in medical settings
2) Discuss the intersection of trauma and escalation
3) Learn how to identify trauma responses in patients or family members
4) Consider how to use empathy to de-escalate
5) Discuss strategies for preventing escalation in a medical setting
6) Learn tips for creating physical safety and effective communication in a crisis
7) List ways to manage your own response and triggers during a crisis 8) Practice using scripts for escalated situations
Additional Information
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Take Aways
1) Participants will walk away with a better understanding of reasons why escalation happens in medical settings
2) Participants will be able to identify how trauma plays a role in escalation
3) Participants will learn skills to more effectively de-escalate a crisis situation in a medical setting
4) Participants will learn how to practice physical and emotional safety during a crisis
5) Participants will leave with best practices in effectively communicating during a crisis as well as take away scrips they can use in their practice
Erika Schmitt, LSW
Kristie Lindbolm, LSC
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credits.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hours.
Other Health Care Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 ASWB
- 1.00 Attendance