Bridges to Epic Excellence: Dental Clinicians

This asynchronous course is designed for dentists, hygienists, dental students, and dental assistants with prior workflow training to enhance efficiency in Epic. Learners will optimize schedules, quickly locate patient information, create and use note templates, and manage In Basket messages effectively. The course also covers documenting findings, planning treatment, reviewing estimates, and saving favorite orders to streamline clinical workflows and improve patient safety and outcomes.

Target Audience

This training is designed for Physicians, Nurse Practitioners, Physician Assistants and Nurses. 

Learning Objectives

At the conclusion of this activity, the participant will be able to:

  • Convey how to monitor key areas for daily and weekly review, including In Basket turnaround time, open encounters, common billing errors, patient response times, and workqueue irregularities.
  • Assist providers in using In Basket efficiently and understand patient throughput.
  • Conduct monthly reviews focusing on In Basket habits, patient experience metrics, provider and schedule utilization, and staff productivity.
  • Customize reports to suit specific needs..
Course summary
Available credit: 
  • 2.00 AAPA Category I CME
  • 2.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 2.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.00 Attendance
Course opens: 
10/11/2025
Course expires: 
10/11/2028

Faculty

Course Director:
Lisa Sheehan, MSN, RN, VA-BC - Clinical Curriculum and Practice Specialist, UPMC

Planning Committee: (listed in alphabetical order)

  • Jose Abad, MD - Assistant Professor, Vice Chair for Clinical Operations and Analytics, Family Medicine, University of Pittsburgh, Faculty, Physician, UPMC
  • Robert Bauer, CRNP -  Advanced Practice Provider, Magee Adult ICU, Lead Advanced Practice Provider- UPMC Magee Adult ICU, Education Co-Director, Critical Care Medicine Adult Division, Advanced Practice Provider Program, Department of Critical Care Medicine, University of Pittsburgh
  • Amanda Desko - Electronic Health Record Operations System Coordinator III, Sr., UPMC
  • Rupen Modi, DO - Medical Director, Informatics at UPMC 
  • Benjamin Reynolds, PA-C - Chief Advanced Practice Officer, UPMC; Director, UPMC Office of Advanced Practice Providers; Co-Director, University of Pittsburgh Center for Interprofessional Practice and Education; Clinical Assistant Professor of Surgery, University of Pittsburgh Medical School
  • Glenn Updike, MD -  Associate Professor, Department of Obstetrics, Gynecology & Reproductive Sciences, University of Pittsburgh
  • Serra Vickery - Project Manager, Electronic Health Record, UPMC

No planners, members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.

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In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician (CME)
The University of Pittsburgh designates this enduring material activity for a maximum of 2.0 AMA PRA Category 1 Credit[s]™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Physician Assistant (AAPA)
The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 2.0 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.

Nursing (ANCC)
The maximum number of hours awarded for this Continuing Nursing Education activity is 2.0 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 2.00 AAPA Category I CME
  • 2.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 2.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.00 Attendance
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