Words Matter: Reframing Clinical and Ethics Conversations_Enduring

Words are the most powerful tool a healthcare provider possesses, but words, like a two-edged sword, can maim as well as heal.  Using examples of value laden language in the clinical realm, I will explore how language can influence (for good and bad) patient decision making as well as the provider/patient relationship and how reframing the conversation can result in positive interactions for all. 

Target Audience

UPMC Health Plan Clinical staff, including nurses, nurse practitioners, and clinical staff

Learning Objectives

At the end of this presentation, learners will be able to: 

1. Identify examples of value laden language in the clinical realm 

2. Explain how language can influence patient decision making and the provider-patient relationship. 

Course summary
Available credit: 
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
Course opens: 
02/04/2026
Course expires: 
02/04/2029
UPMC Learning
United States

Dean Paradis, MSN, RN, CCM – Manager, Clinical Training and Quality Assurance at UPMC Health Plan 

Brittany Chapman, MSW, NBC-HWC – Clinical Engagement Coordinator at UPMC Health Plan 

Amy VanDyke, PhD – Ethics Consultant and Professor at the University of Pittsburgh and Ohio State University

 

CONFLICT OF INTEREST DISCLOSURE 

No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

DISCLAIMER STATEMENT 

The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine.  Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses. 

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In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Nursing (CNE) 
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hours. 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity. 

Available Credit

  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
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SPECIAL NOTE:
There is no educational content to this course, this is hosted on UPMC Learning website.  This site is to administer the post-test, collect the evaluation and issue the credits and certificate for completing the course.  

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