Advanced Care Planning for Care Managers: Documents and Conversations That Matter

June 17, 2026

This 1-hour training session continues out Serious Illness Series with a review of advanced care planning documents and how to effectively communicate these options to health plan members.

Target Audience

RNs / SW / Health Coaches / Paramedics / EMTs 

Learning Objectives

  • Participants will be able to describe the similarities and differences among advanced care planning documents including living wills, advanced directives, POLSTs, and out of hospital DNR forms
  • Participants will be able to respond to emotion with verbal empathy using NURSE (Name, Understand, Respect, Support, Explore) statements
  • Participants will be able to describe and practice motivational interviewing techniques of opened questions and affirmations  when discussing advanced care planning
Course summary
Available credit: 
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
Course opens: 
02/05/2026
Course expires: 
07/15/2026
Event starts: 
06/17/2026 - 6:00am EDT
Event ends: 
06/17/2026 - 7:00am EDT
Add to calendar: 

Topic

Description

Duration

Documents

Advanced care planning documents including living wills, advanced directives, POLSTs, and out of hospital DNR forms

20 Mins

NURSE

Verbal empathy using NURSE (Name, Understand, Respect, Support, Explore) statements

20 Mins

MI Techniques

Motivational interviewing techniques of opened questions and affirmations when discussing advanced care planning

20 mins

UPMC Health Plan
Pittsburgh, PA 15219
United States

Dr. Karl Bezak, MD

Dr. Rene Claxton, MD

Nursing (CNE) 

The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hour(s).  

This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics.  Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1.0 CE credit(s). 

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credit(s). 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity. 

NOTE:  Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved.  This is per Heather Bogdon and Christie Hempfling 

Available Credit

  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
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