11/20/2025 Engaging Members in Conversations About Gaps in Care

Pittsburgh, PA US
November 20, 2025

Conversations about Gaps in Care present unique challenges to engage members. This session will focus on using Motivational Interviewing skills to build trust and create working relationships with members in these conversations.

Target Audience

RNs / SW / Health Coaches / Paramedics / EMTs/ CCM

Learning Objectives

    • Identify the importance and the unique challenges with conversations about Gaps in Care
    • Describe Motivational Interviewing skills that can be applied to conversations about Gaps in Care
    • Apply skills in case study scenarios
Course summary
Available credit: 
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
Course opens: 
12/20/2024
Course expires: 
12/23/2025
Event starts: 
11/20/2025 - 11:31am EST
Event ends: 
11/20/2025 - 4:31pm EST
Add to calendar: 

TIME

CONTENT

PRESENTER

9am – 9:15am

Identify the importance and the unique challenges with conversations about Gaps in Care

Indira Stokes

9:15am- 9:45am

Describe Motivational Interviewing skills that can be applied to conversations about Gaps in Care

Indira Stokes

9:45am – 10:00am

Apply skills in case study scenarios

Indira Stokes

UPMC Health Plan
600 Grant Street
Pittsburgh, PA 15219
United States

Indira Stokes, MPH CHES NBC-HWC, UPMC Health Plan

This knowledge-based activity provides 1.0 contact hours of continuing pharmacy education credit(s). 

Nursing (CNE) 

The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hour(s). 

CCM CE will be provided: 1.0 CE - CCM COA will be sent via email from UPMC Health Plan nurse planner approximately 6-8 weeks following the live date of the course. 

This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics.  Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1.0 CE credit(s). 

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credit(s). 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity. 

NOTE:  Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved.  This is per Heather Bogdon and Christie Hempfling 

Available Credit

  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
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