Person-Centered Approaches to Care Management Member Competencies: Gaps in Care Closure

September 8, 2026

This 1-hour training session on Person-Centered Approaches to Care Management Competencies: Gaps in Care Closure is designed to equip clinical staff with the essential skills and knowledge needed to support members with Discussing gaps in care. Participants will engage in interactive discussions, case studies, and/or practical exercises to enhance their competencies in gaps in care closure

Target Audience

Nursing/Social Work/ EMS/ CCM

Learning Objectives

  • Describe UPMC Health Plan’s Care Management Gaps in Care Closure Competency and associated care management graduation criteria.  
  • Identify effective person-centered approaches for supporting members and meeting the goals for this competency. 
  • Apply person-centered approaches through activities specific to this competency.  
Course summary
Available credit: 
  • 1.00 ASWB
Course opens: 
10/23/2025
Course expires: 
10/06/2026
Event starts: 
09/08/2026 - 5:00am EDT
Event ends: 
09/08/2026 - 6:00am EDT
Add to calendar: 

TIME

CONTENT

PRESENTER

20 Mins

Overview of our UPMC Health Plan tactics on gaps in Care Closure.

 with Members

Mike Connell

 

20 Mins

Overview of person-centered approaches to supporting members towards competency of gaps in Care Closure.

 

Mike Connell

 

 

20 Mins

Provide interactive discussions, case studies, and other activities towards the gaps in Care Closure.

competency

Mike Connell

 

UPMC Health Plan
Virtual
United States

Mike Connell NBC-HWC

Nursing (CNE) 

The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hour(s). 

CCM CE will be provided: 1.0 CE - CCM COA will be sent via email from UPMC Health Plan nurse planner approximately 6-8 weeks following the live date of the course. 

This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics.  Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1.0 CE credit(s). 

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credit(s). 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity. 

NOTE:  Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved.  This is per Heather Bogdon and Christie Hempfling

Available Credit

  • 1.00 ASWB
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