COE: Evaluation Feedback and Satisfaction Surveys as part of the Quality Improvement Process
The COE healthcare team will benefit from the learning session by having a better understanding of how patient feedback can provide valuable insights into patient experiences and expectations, and therefore with this understanding they can enhance quality of care they deliver.
Agenda:
- Evaluation Basics
- What is evaluation?
- Why evaluate?
- How do we evaluate?
- Systematic investigation requires data collection of variables of interest.
- Observation
- Items that are not observable
- Constructs
- Primary and secondary evaluation
- What do we know?
- Benefits of evaluating satisfaction
- What do we know about patient satisfaction?
- Standardized assessments
- Satisfaction variables
- How to design a survey
- Outlining surveys
- Examples
- Writing Questions
- General rules
- Practice
- Other considerations
- Response Options
- Choosing a response type
- Constructed response items
- Choosing a scale
- Practice
- Interpreting the Results
- Constructed response
- Content analysis
- Comment frequency
- Using word cloud
- Response selections
- Displaying data
- Using data
- Discussion
- Questions
Target Audience
Nurse
Physician
Social Worker
Learning Objectives
• Discuss the benefits of evaluation feedback and satisfaction surveys as part of the QI Process.
• Describe the role and components of evaluation feedback and satisfaction surveys in enhancing quality within Centers of Excellence.
• Describe the practical skills used in designing and implementing effective evaluation feedback and satisfaction surveys.
• Discuss interpreting survey results and converting insights into actionable improvement plans.
Additional Information
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The COE healthcare team will benefit from the learning session by having a better understanding of how patient feedback can provide valuable insights into patient experiences and expectations, and therefore with this understanding they can enhance quality of care they deliver.
Agenda:
- Evaluation Basics
- What is evaluation?
- Why evaluate?
- How do we evaluate?
- Systematic investigation requires data collection of variables of interest.
- Observation
- Items that are not observable
- Constructs
- Primary and secondary evaluation
- What do we know?
- Benefits of evaluating satisfaction
- What do we know about patient satisfaction?
- Standardized assessments
- Satisfaction variables
- How to design a survey
- Outlining surveys
- Examples
- Writing Questions
- General rules
- Practice
- Other considerations
- Response Options
- Choosing a response type
- Constructed response items
- Choosing a scale
- Practice
- Interpreting the Results
- Constructed response
- Content analysis
- Comment frequency
- Using word cloud
- Response selections
- Displaying data
- Using data
- Discussion
- Questions
Dr. Debra Moore
In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.
Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.
Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 1.25 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 1.25 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.25 ASWB
- 1.25 Attendance