COE Facilitating Emergent Referrals

December 18, 2024

Members of the healthcare team will learn about the different types of emergent needs and how to screen and make referrals. Forming effective partnerships with community partners and healthcare providers will also be addressed.

Agenda:

  1. Introduction
  2. Overview
    1. Emergent needs
    2. Care coordination
    3. Connection to guiding principles – hub and spoke model
  3. Types of emergent needs
    1. SDOH/HRSN
      1. Dynamic nature of SDOH
      2. Examples of quickly changing SDOH needs
    2. Emergent physical health need
    3. Emergent mental health needs
    4. Return to use
    5. Domestic violence
    6. Legal issues
    7. Children and youth services
  4. Assessment for emergent needs
    1. PRAPARE
    2. Columbia
    3. PHQ-9
    4. Intimate Partner Violence (IPV) and Sexual Violence (SV) Screening Tools
  5. Legal considerations for emergent need
    1. Obligation to report
    2. Mandated reporting
    3. Duty to warn
    4. Discussion question - What are some emergent needs that you have seen at your COE?
  6. Rapport
    1. Why build rapport?
    2. Rapport is the common factor that makes a difference
    3. Discussion question - What are some ways that you build rapport with clients at your COE?
  7. Motivational interviewing
    1. Why motivational interviewing
  8. Motivational interviewing in care management
  9. Community partners
    1. Benefits of community partners
    2. Identify needs in your population
    3. COE Quarterly Summary report
    4. Know your resources
    5. Resource matching
    6. Relationship building
    7. Referral Process
    8. Discussion Question - What are some partnerships that you have built at your COE with outside organizations?

 

Target Audience

  • Nurse
  • Physician
  • Social Worker

Learning Objectives

Define the different types of emergent needs that may arise and require referrals and/or support among COE clients, including situations that require mandated reporting

Identify existing methods for screening for emergent needs

Describe how motivational interviewing can be used to increase collaborative effort between a care manager and client to address emergent needs 

Explain the importance of collaboration with community partners and healthcare providers in relation to addressing emergent needs

Additional Information

AttachmentSize
File Audience Disclosure slides (1.25).pptx50.71 KB
File Facilitating_Emergent_Referrals_Objectives_Agenda_References.docx42 KB
PDF icon Facilitating_Emergent_Referrals.pdf1.69 MB
Course summary
Available credit: 
  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
Course opens: 
12/18/2024
Course expires: 
03/31/2025
Event starts: 
12/18/2024 - 12:00pm EST
Event ends: 
12/18/2024 - 1:30pm EST
Add to calendar: 

Members of the healthcare team will learn about the different types of emergent needs and how to screen and make referrals. Forming effective partnerships with community partners and healthcare providers will also be addressed.

Agenda:

  1. Introduction
  2. Overview
    1. Emergent needs
    2. Care coordination
    3. Connection to guiding principles – hub and spoke model
  3. Types of emergent needs
    1. SDOH/HRSN
      1. Dynamic nature of SDOH
      2. Examples of quickly changing SDOH needs
    2. Emergent physical health need
    3. Emergent mental health needs
    4. Return to use
    5. Domestic violence
    6. Legal issues
    7. Children and youth services
  4. Assessment for emergent needs
    1. PRAPARE
    2. Columbia
    3. PHQ-9
    4. Intimate Partner Violence (IPV) and Sexual Violence (SV) Screening Tools
  5. Legal considerations for emergent need
    1. Obligation to report
    2. Mandated reporting
    3. Duty to warn
    4. Discussion question - What are some emergent needs that you have seen at your COE?
  6. Rapport
    1. Why build rapport?
    2. Rapport is the common factor that makes a difference
    3. Discussion question - What are some ways that you build rapport with clients at your COE?
  7. Motivational interviewing
    1. Why motivational interviewing
  8. Motivational interviewing in care management
  9. Community partners
    1. Benefits of community partners
    2. Identify needs in your population
    3. COE Quarterly Summary report
    4. Know your resources
    5. Resource matching
    6. Relationship building
    7. Referral Process
    8. Discussion Question - What are some partnerships that you have built at your COE with outside organizations?

 

Zoom Meeting
Pittsburgh, PA
United States

PERU

In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.

Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
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