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ForwardCOE Virtual Learning Session May 28
COE Webinar on Thursday, May 28
12:00 p.m. to 1:00 p.m.
12:00 p.m. to 12:05 p.m. – Welcome – Laken Ethun, MPH, Project Director, University of Pittsburgh, School of Pharmacy, Program Evaluation and Research Unit (PERU)
12:05 p.m. to 12:25 p.m. – COE Report Outs – Moderated by Jennifer Condel, SCT(ASCP)MT, Manager, Lean Healthcare Strategy and Implementation, Pittsburgh Regional Health Initiative (PRHI)
As a follow-up from the COE webinar on May 14, all attending COE teams will be invited to report out on the following questions via chat or over the phone:
- What gets in the way of your team functioning at its highest level? Who is or is not on your team? What roles/activities add value to your team? How does your team communicate and work with team members and partners who are not from your organization? What would your team like to be doing more of?
- Based on the answers to the above questions, what would your team want to work on first?
12:25 p.m. to 12:40 p.m. – The Roles of MCOs’ Special Needs Units (SNUs) & Working with COE Teams – Panel Moderated by Robert Ferguson, Chief Policy Officer, Pittsburgh Regional Health Initiative
Flyer on SNUs:http://www.healthchoices.pa.gov/cs/groups/webcontent/documents/document/c_271137.pdf
Panelists:
- Tami Barker, PA Special Needs Unit, UnitedHealthcare Community Plan
- Lindsay Carter, LPC, Medicaid Clinical Coordinator, SNU UPMC Health Plan
- Chelsey Cleveland, LSW, Supervisor, Case Management, Behavioral Health, and Jamie Smith, RN, BSN, Special Needs Unit Case Management Supervisor and Special Needs Unit Coordinator, Gateway Health Plan
- Kimberly Gatten, LMSW, CCM, Coordinator Clinical Liaison/Special Needs Unit, AmeriHealth Caritas
- Jean Hendrzak-Jester, RN, CCM, Director of Clinical Programs, Health Partners Plans
- Amie Hoffman, MSW, Director of Behavioral Health, Geisinger Health Plan
- Pat Spires, RN, CCM, SNU Coordinator and Liaison, Keystone First
12:40 p.m. to 12:55 p.m. – QI Methods Part 2: Revisiting the PDSA cycle and Applying the Current Condition Assessment Tools to Assess the Team Framework – Jennifer Condel
12:55 p.m. to 1:00 p.m. – Next Steps – Pauline Taylor, Program Specialist, PRHI
Target Audience
Nurse
Nurse Practitioner
Physician
Social Worker
Learning Objectives
1. Describe examples of how COEs have formed teams and what has worked well in forming COE teams with internal and external team members
2. Describe the roles of the MCOs’ Special Needs Units (SNUs) and how to develop communication pathways with them
3. Describe how to use quality improvement methods to assess the current condition of your COE team
COE Webinar on Thursday, May 28
12:00 p.m. to 1:00 p.m.
12:00 p.m. to 12:05 p.m. – Welcome – Laken Ethun, MPH, Project Director, University of Pittsburgh, School of Pharmacy, Program Evaluation and Research Unit (PERU)
12:05 p.m. to 12:25 p.m. – COE Report Outs – Moderated by Jennifer Condel, SCT(ASCP)MT, Manager, Lean Healthcare Strategy and Implementation, Pittsburgh Regional Health Initiative (PRHI)
As a follow-up from the COE webinar on May 14, all attending COE teams will be invited to report out on the following questions via chat or over the phone:
- What gets in the way of your team functioning at its highest level? Who is or is not on your team? What roles/activities add value to your team? How does your team communicate and work with team members and partners who are not from your organization? What would your team like to be doing more of?
- Based on the answers to the above questions, what would your team want to work on first?
12:25 p.m. to 12:40 p.m. – The Roles of MCOs’ Special Needs Units (SNUs) & Working with COE Teams – Panel Moderated by Robert Ferguson, Chief Policy Officer, Pittsburgh Regional Health Initiative
Flyer on SNUs:http://www.healthchoices.pa.gov/cs/groups/webcontent/documents/document/c_271137.pdf
Panelists:
- Tami Barker, PA Special Needs Unit, UnitedHealthcare Community Plan
- Lindsay Carter, LPC, Medicaid Clinical Coordinator, SNU UPMC Health Plan
- Chelsey Cleveland, LSW, Supervisor, Case Management, Behavioral Health, and Jamie Smith, RN, BSN, Special Needs Unit Case Management Supervisor and Special Needs Unit Coordinator, Gateway Health Plan
- Kimberly Gatten, LMSW, CCM, Coordinator Clinical Liaison/Special Needs Unit, AmeriHealth Caritas
- Jean Hendrzak-Jester, RN, CCM, Director of Clinical Programs, Health Partners Plans
- Amie Hoffman, MSW, Director of Behavioral Health, Geisinger Health Plan
- Pat Spires, RN, CCM, SNU Coordinator and Liaison, Keystone First
12:40 p.m. to 12:55 p.m. – QI Methods Part 2: Revisiting the PDSA cycle and Applying the Current Condition Assessment Tools to Assess the Team Framework – Jennifer Condel
12:55 p.m. to 1:00 p.m. – Next Steps – Pauline Taylor, Program Specialist, PRHI
Laken Ethun, MPH, Project Director, University of Pittsburgh, School of Pharmacy, Program Evaluation and Research Unit (PERU)
Robert Ferguson, Chief Policy Officer, Pittsburgh Regional Health Initiative
Jennifer Condel, SCT(ASCP)MT, Manager, Lean Healthcare Strategy and Implementation, Pittsburgh Regional Health Initiative (PRHI)
Pauline Taylor, Program Specialist, PRHI
In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credits.
Available Credit
- 1.00 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 Attendance