This course will better equip the APP new hire to function and communicate effectively within the HC Team. Specifically, the course addresses: Difficult conversations, communication best practices, and the delivery of serious news, in addition to discussing diversity best practices.

The course content for this training is hosted on The UPMC Learning website, which is only accessible to those who are directly employed by UPMC.   This site hosts the course evaluation.  Upon completion of the evaluation the certificate and course credits will be issued. 

Target Audience

This course is designed for physician assistants, nurse practitioners, and other health care professionals. 

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Describe key components of UPMC organizational enculturation including support offered by the Office of Advanced Practice Providers, important HR policies and benefits, ongoing performance evaluation, practice sustainability, effective communication, cultural competency, ethics, and legal issues as they relate to APP Practice.
  • Define key Quality and Patient Safety initiatives and their impact on patient care.
  • Identify core general medical topics that are of importance to all APPs at UPMC and identify additional resources to support best practice.
Course summary
Available credit: 
  • 1.00 AAPA Category I CME
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
Course opens: 
Course expires: 
UPMC Learning
United States

Planning Committee:
Rob Bauer, MSN, CRNP, AG-ACNP-BC - Advanced Practice Provider, Magee Adult ICU; Lead Advanced Practice Provider- UPMC Magee Adult ICU; Education Co-Director, Critical Care Medicine Adult Division, Advanced Practice Provider Program, University of Pittsburgh

Course Director:

Amy Haller, MBA, MPAS, PA-C – Director, UPMC Center for Advanced Practice Education Clinical Project Director, UPMC Office of Advanced Practice Providers; Co-Director, Advanced Practice Provider Leadership Certificate Course

No planners, members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.

Disclaimer Statement

The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine.  Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses.

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME) and the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician Assistant (AAPA)
The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for

TBD.0 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.  


Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 


contact hours.


Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.


    Available Credit

    • 1.00 AAPA Category I CME
    • 1.00 ANCC
      UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
    • 1.00 Attendance
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