At the conclusion of this activity/session/course, participants should be able to:

• Identify characteristics and behaviors of an effective charge nurse to foster a supportive and efficient team environment.
• Describe the components of an efficient charge report to ensure clear communication and smooth transitions between shifts.
• Summarize tasks that need to be completed during a shift to prioritize responsibilities and maintain unit operations.
• Demonstrate making appropriate staff assignments based on patient acuity, nurse competencies, and workload balance.
• Utilize leadership strategies to navigate team dynamics, conflict resolution, and crisis situations effectively.
• Apply knowledge of hospital workflows to facilitate patient flow, admissions, discharges, and resource management.