Comprehensive Crisis Management (CCM) Refresher | May 1, 2025

Pittsburgh, PA US
May 1, 2025

This course is a refresher intended for those who have completed Comprehensive Crisis Management within the past 12 months.  It reviews how to handle a potentially agitated and/or violent patient or visitor situation, including a review of holistic awareness, crisis prevention, appropriate interventions, what to do after a crisis situation occurs, and physical maneuvers including escapes and emergency safety interventions.

Target Audience

This course is open to staff at UPMC St. Margaret who have completed Comprehensive Crisis Management within the past 12 months.

Learning Objectives

  • Identify resources to promote safety of individuals receiving and providing care
  • Explain how to reduce the use of seclusion and restraint in all healthcare settings
  • Discuss eliminating the use of aversive and coercive interventions
  • Promote an environment of partnering and collaboration
Course summary
Available credit: 
  • 2.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.00 Attendance
Course opens: 
05/01/2025
Course expires: 
05/15/2025
Event starts: 
05/01/2025 - 7:00pm EDT
Event ends: 
05/01/2025 - 9:00pm EDT
Add to calendar: 
UPMC St. Margaret
815 Freeport Road
Pittsburgh, PA 15215
United States

Lauren Norton, BSN, RN, CMSRN
Senior Clinician, Resource Pool
UPMC St. Margaret

Jennifer Vonada, MSN, RN, PCCN, CNIM
Clinical Education Specialist
UPMC St. Margaret

Available Credit

  • 2.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.00 Attendance
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