Purpose: Provide WPIC employees with the necessary resources to prevent, identify, and intervene effectively in crisis situations that can occur in the workplace. Through CCM, employees will learn effective ways to manage a crisis situation to reduce the likelihood of injury to themselves and others.  The CCM Training Standards have been adapted to meet both the inpatient and ambulatory programs.

Mandatory: CCM training is required within 30 days of hire (and annually thereafter upon expiration date) for all WPIC inpatient, research and ambulatory clinical and non-clinical employees whose responsibilities as part of their primary or moonlighting role(s), involve direct consumer, patient, participant care, services or treatment.  Physicians and PhD’s on the medical staff will complete the training every 2 years. 

Employees who have questions or concerns about their ability to participate in or complete this requirement should speak with their supervisor and/or Human Resources representative.

Optional: Employees who are not required to complete CCM training but choose to voluntarily attend can exclude themselves from all or portions of the physical demonstration and practice component of the training.  Individuals interested in attending should discuss their desire with their direct supervisor. Note: Students and Volunteers are encouraged to attend the lecture and discussion, physical interventions for movement and escape.

Training Standards:

Crisis Management Training is an eight hour program consisting of two components:

Lecture and discussion: focuses on assessment and prevention techniques as well as crisis management skills. The information helps employees to assess whether a potentially dangerous situation is developing and how to prevent a crisis.

Physical demonstration and practice: focuses on teaching two techniques as follows:

• Physical Escape Interventions
• Emergency Safety Interventions

These physical movements are effective and safe for staff and the aggressor. These interventions do not rely on strength or surprise, but instead, participants learn to use natural body movement in effective ways.

Competency:  The CCM class is competency based; CCM instructors will utilize the Comprehensive Crisis Management Staff Competency form to acknowledge that an individual has successfully participated and/or demonstrated competence in the lecture and discussion (non-physical intervention) and physical demonstration and practice (physical escape interventions and/or emergency safety interventions) sections of the training. Individuals who are mandated to complete this annual training must demonstrate competency in all required sections as applicable to their work location and position.

Upon completion of the CCM training, the class trainers will provide the fully completed CCM class roster, competency forms and certificates to the Emergency Management Coordinator’s Administrative Assistant.  The Administrative Assistant will scan and email copies of the competency form and certificate to the participant’s supervisor. The Administrative Assistant will scan and email a copy of the class roster to the Crisis Training Institute and HR Department. Originals of the staff competency form, certificate and class roster will be maintained by the Administrative Assistant.

Incompletion of Training: Instructors will notify the participant’s supervisor if a mandated participant does not complete, participate and/or demonstrate competency during the training.

Any employee who is mandated to take CCM training and does not successfully complete all training requirements required for their position will be removed from their duties and referred to Human Resources and, if applicable, Work Partners to determine what, if any, accommodation can be made.

Reasonable efforts will be made to assign such an employee to alternate duties, while he or she is engaged in the interactive process.