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ForwardComprehensive Crisis Management Verbal Training 10.23.19
Provide WPIC employees with the necessary resources to prevent, identify, and intervene effectively in crisis situations that can occur in the workplace. Through CCM, employees will learn effective ways to manage a crisis situation to reduce the likelihood of injury to themselves and others. The CCM Training Standards have been adapted to meet both the inpatient and ambulatory programs.
Target Audience
Physicians, Psychologists, PhDs and Medical staff
Learning Objectives
- Medical staff members will understand the causes and interventions related to emergency situations
- Medical staff members will be able to identify their specific role when responding to emergency situations
- Medical staff members will learn how to use verbal de-escalation skills
- Medical staff members will identify and respond to sexually inappropriate behaviors
Agenda
1pm Introduction, background and overview of the CCM program and the PP version track
1:30 Agitation and assault: Scope of the problem – scope and variety of healthcare workplace violence and impact of excessive/inappropriate restraint and seclusion
2:00 Wholistic assessment of violence risk – factors related to the environment, providers and individuals that increase or decrease violence risk. Focus on provider cognition and decision making and use of dynamic risk and protective factors to mitigate risk. Explanation of the pathway to violence and assessment models.
2:30 Least Restrictive Treatment Model – why it’s used, what it includes and how it may look different in different settings
3:00 Verbal de-escalation – 10 elements of effective verbal de-escalation
3:30 What would you do exercises – role play exercises for verbal de-escalation
3:45 Special topics – sexually inappropriate and dangerous behavior, excited delirium syndrome, positional asphyxia
4:00 Closing
John Rozel, MD
Candace Northcut Tomon, Comprehensive Crisis Management (CCM) Trainer
Jacqueline Nicolay- Comprehensive Crisis Management (CCM) Training
Disclosures: No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Physician (CME)
The University of Pittsburgh School designates this live activity for a maximum of 3.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 3.00 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 3.00 Attendance
Courtney Johnson
Administrative Assistant, Office of Clinical Affairs
UPMC Western Psychiatric Hospital
Pittsburgh, PA 15213
T 412-586-9768
F 412-246-6826