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ForwardComprehensive Crisis Management Verbal Training 7.24.19
Provide WPIC employees with the necessary resources to prevent, identify, and intervene effectively in crisis situations that can occur in the workplace. Through CCM, employees will learn effective ways to manage a crisis situation to reduce the likelihood of injury to themselves and others. The CCM Training Standards have been adapted to meet both the inpatient and ambulatory programs.
Target Audience
Physicians, Psychologists, PhDs and Medical staff
Learning Objectives
- Medical staff members will understand the causes and interventions related to emergency situations
- Medical staff members will be able to identify their specific role when responding to emergency situations
- Medical staff members will learn how to use verbal de-escalation skills
- Medical staff members will identify and respond to sexually inappropriate behaviors
Program Agenda
10am Introduction, background and overview of the CCM program and the PP version track
10:15 Agitation and assault: Scope of the problem – scope and variety of healthcare workplace violence and impact of excessive/inappropriate restraint and seclusion
10:30 Wholistic assessment of violence risk – factors related to the environment, providers and individuals that increase or decrease violence risk. Focus on provider cognition and decision making and use of dynamic risk and protective factors to mitigate risk. Explanation of the pathway to violence and assessment models.
10:45 Least Restrictive Treatment Model – why it’s used, what it includes and how it may look different in different settings
11:00 Verbal de-escalation – 10 elements of effective verbal de-escalation
11:15 What would you do exercises – role play exercises for verbal de-escalation
11:45 Special topics – sexually inappropriate and dangerous behavior, excited delirium syndrome, positional asphyxia
12:00 Closing
Jack Rozel, MD, MSL, Medical Director, resolve Crisis Services, President, American Association for Emergency Psychiatry
Disclosures: No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.
The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
The University of Pittsburgh School of Medicine designates this live activity for a maximum of 2.0 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurses attending this program will receive a Certificate of Attendance confirming 2.0 hours of continuing education in a CME accredited program. These hours may be considered eligible for completing the 30 hours of continuing education required for biannual nursing re-licensure in Pennsylvania.
Available Credit
- 2.00 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 2.00 Attendance
Courtney Johnson
Administrative Assistant, Office of Clinical Affairs
UPMC Western Psychiatric Hospital
Pittsburgh, PA 15213
T 412-586-9768
F 412-246-6826