Crisis Management-De-escalation - UPMC Health Plan
At any given time, your Participant or their care giver may be experiencing stress and may not respond in a positive manner. In this module, you’ll learn how to identify factors that may precipitate a crisis and use de-escalation techniques to prevent a situation from escalating. You will also learn how to respond in a calm, professional manner when a crisis cannot be prevented.
After completing this course you will be able to:
- Analyze precipitating factors to crisis behaviors and the integrated experience between client and staff behaviors.
- Identify stages of verbal escalation and practice appropriate professional responses.
- Review principles of rational detachment, setting limits and complete exercises for personal reflection.
This training is not accredited.
- 0.00 Attendance