Allison Park, PA US
April 17, 2024 to April 19, 2024


  • This course is for UPMC employees only
  • There is no fee to attend this course.
  • Please do not register for this course unless you've received permission from your CISM ASAP Coordinator and Supervisor
  • Only one participant per CISM ASAP Coordinator
  • This is an all-day (7:45 AM to 6:00 PM) training for three days. 

Critical Incident Stress Management  (CISM)

As Soon As Possible (ASAP) Training

April 17-19 2024

The goal of the Critical Incident Stress Management Training course is to present the core elements of a comprehensive, systematic, and multi-component crisis intervention curriculum. This three-day course prepares participants to understand a wide range of crisis intervention services including Group and Individual Crisis Intervention techniques. The need for appropriate follow-up services and referrals when necessary is also described. This course will prepare you to provide support to individuals and groups following exposure to adverse events in the workplace.

Target Audience

The audience for this class includes: all departments of hospital staff with the compassion and empathy to support their colleagues with workplace related adverse events.

Learning Objectives

By the end of this course the participants should be able to:

  1. List common critical incident stress signs and symptoms of distress including physical, emotional, behavioral, spiritual, and cognitive.
  2. Define and describe in detail the CISM group processes of on scene support, one-on-one support, crisis management briefing, defusing, and CISD debriefings.
  3. Demonstrate individual and group crisis intervention techniques.
Course summary
Available credit: 
  • 27.00 APA
  • 27.00 ASWB
  • 27.00 Attendance
Course opens: 
Course expires: 
Event starts: 
04/17/2024 - 7:45am EDT
Event ends: 
04/19/2024 - 6:09pm EDT

Schedule (CISM Three-Day Outline)


Day 1:

7:45 – 8:00 AM                    Sign-In / Continental Breakfast

8:00 –  9:00 AM                   Introduction

9:00 – 11:00 AM                 Section 1 Key Terms and Concepts (Assisting Individuals in Crisis)

11:00 – 11:30 AM               Section 2 “Are You Listening?” exercise (Assisting Individuals in Crisis)

11:30 AM – 12:00 PM        Section 3 Crisis Communication techniques (Assisting Individuals in Crisis)

12:00 – 1:00 PM                  Lunch (provided)

1:00 – 4:30 PM                    Section 4 Diamond Communication (Assisting Individuals in Crisis) and Exercises

4:30 – 6:00 PM                    Section 5 psychological Reactions (Assisting Individuals in Crisis) and Exercises



Day 2:

7:45 – 8:00 AM                    Sign-In / Continental Breakfast

8:00 – 9:00 AM                    Continue Section 5 Psychological Reactions (Assisting Individuals in Crisis) 

9:00 – 10:00 AM                 Section 6 Mechanisms of Action in Crisis Intervention

10:00 AM – 12:00 PM        Section 7 SAFER Revised Individual Crisis Intervention (Assisting Individuals in Crisis) 

12:00 – 1:00 PM                  Lunch (provided)

1:00 – 2:00 PM                    Section 8 SAFER- Revised Individual Crisis Intervention in suicidal ideation

2:00 – 3:00 PM                    Section 9 Informational Group Crisis Interventions (RITS, CMB interventions)

3:00 – 5:00 PM                    Section 10 Exercise/Role Play practice of interventions

5:00 – 6:00 PM                    Section 11 Interactional Groups Defusing Technique



Day 3:

7:45 – 8:00 AM                    Sign-In / Continental Breakfast

8:00 AM – 12:00 PM          Section 12 Interactive Group Crisis Intervention: Critical Incident Stress   Debriefing

12:00 – 1:00 PM                  Lunch (provided)

1:00 – 4:00 PM                    Section 12 Critical Incident Stress Debriefing continued

4:00 – 5:00 PM                    Section 13 Post Action Staff Support

5:00 – 5:30 PM                    Section 14 Strategic Planning Group

5:30 – 6:00 PM                     Class Wrap Up; ICISF and Education and Consultative (ECS) reminders, etc.  

Cumberland Woods Village
700 Cumberland Woods Drive
Allison Park, PA 15101
United States

Brigid Crawford, MA (she/her)
Program Manager
UPMC WorkPartners LifeSolutions Employee Assistance Program
Pittsburgh, PA

With more than 20 years of experience in the behavioral health field, Brigid Crawford has been with LifeSolutions EAP since July of 2015 and serves as the team expert in crisis response and workplace violence. In addition to delivering trainings and providing leadership consultations, she oversees the EAP’s Disruptive Event Management program which supports workgroups through times of crisis.

Brigid holds her certification in Critical Incident Stress Management and is a Certified Trauma Professional. She is an Advanced Trainer of the Critical Incident Response Resiliency Approach and an Approved Instructor of Assisting Individuals in Crisis. In 2020 and into 2021, she had the privilege of participating in a round table with crisis professionals from around the world to discuss and share how best to support workplaces through a pandemic. Brigid earned her master’s in Forensic Psychology from John Jay College of Criminal Justice and a bachelor’s in Psychology from Virginia Tech.

Jeffrey D. Magill, MS
Manager, Clinical Services
Manager Emergency Preparedness
Manager, CISM ASAP Staff Support Team
UPMC Western Psychiatric Hospital
Pittsburgh, PA

Mr. Magill is the manager of clinical services at UPMC Western Psychiatric Hospital, overseeing the Crisis Training Institute, emergency preparedness, and the As Soon As Possible (ASAP) staff support team. For more than 25 years, Mr. Magill has responded to crisis situations, providing behavioral health support in times of need to individuals in various settings, including healthcare facilities, businesses, schools, and in the community.

Mr. Magill manages the operations of UPMC Western Psychiatric Hospital’s ASAP staff support team and has helped numerous organizations develop their internal staff support response teams. Jeff has worked both in clinical and management roles responding to behavioral health crisis situations. He has experience developing and teaching training programs in crisis management, suicide prevention and assessment, emergency preparedness, and behavioral health response to crisis situations.

Mr. Magill co-authored the “Comprehensive Crisis Management” (CCM) program and is an approved instructor for the International Critical Incident Stress Foundation in “Assisting Individuals in Crisis and the Group Crisis Intervention Training” classes.

Continuing Education Credits

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer psychology continuing education by the American Psychological Association.  University of Pittsburgh maintains responsibility for this course. Psychologists completing this course receive 27.0 continuing education credits.

Licensed/Clinical Social Workers, Licensed Professional Counselors, Licensed Marriage and Family Therapists: LSW/LCSW/LPC/LMFT
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 27.0 continuing education credits.

Education and Consultative Services of UPMC Western Psychiatric Hospital has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 5059.  Programs that do not qualify for NBCC credit are clearly identified.  UPMC Western Psychiatric Hospital is solely responsible for all aspects of this program.  This program is offered for a maximum of 27.0 continuing education credits.

Other Healthcare Professionals
Nurses and other health care professionals are awarded maximum of 2.70 Continuing Education Units (CEU's) for this day of the conference. One CEU is equal to 10 contact hours.  Nurses:  For attending this program you will receive a Certificate of Attendance confirming a maximum of up to 27.0 hours of continuing education for this day of the conference.  These hours may be considered eligible for completing the 30 hours of continuing education required for biannual nursing re-licensure in Pennsylvania. 

  • Participants requesting Continuing Education credits must attend the entire training.
  • Please retain your certificates in a safe place. Replacements cost $30 for those that come from our office (Gen. CEU; NCC). Please expect the certificates from our office in four to six weeks post-conference. Those obtained from the registration site can be accessed immediately.

Available Credit

  • 27.00 APA
  • 27.00 ASWB
  • 27.00 Attendance
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