Exploring Unconscious Bias: Impacts on Member Care_Enduring
Program description
Unconscious biases impact interactions and conversations with our members, patients, and clients. This session will aid participants in becoming self-aware of unconscious bias and how to manage them by implementing the spirit of Motivational Interviewing and person-centered strategies within coaching and clinical conversations.
SPECIAL NOTE:
There is no educational content to this course. This course is designed to supplement training that has already occurred. This course is designed to only administer the post-test and collect CME evaluations.
There is no educational content to this course. This course is designed to supplement training that has already occurred. This course is designed to only administer the post-test and collect CME evaluations.
Target Audience
Nurses, Social Workers, Health Coaches, Registered Dieticians, Pharmacists, and Paramedics / EMTs
Learning Objectives
Upon completion of this activity, participants should be able to:
- Define unconscious bias and how it can impact the care provided to UPMC Health Plan members.
- Explain how the use of concepts from the spirit of Motivational Interviewing can aid in conversations with members in relation to unconscious bias.
- Apply Motivational Interviewing skills and person-centered strategies during conversations with members to avoid negative impact of unconscious bias.
UPMC HR Direct for the UPMC Health Plan
Pittsburgh, PA
15219
United States
Speakers
Renee Greenwald, MS, NBC-HWC
Renee Greenwald is the Manager of Clinical Training & Quality Assurance at UPMC Health Plan where she is responsible for supporting the Health Coach Academy team with developing the Motivational Interviewing skillset of UPMC Health Plan clinicians through various training and Quality Assurance Review. She has a Bachelor of Science in Exercise Science from Slippery Rock University and a Master of Science in Exercise Science and Health Promotion, specializing in wellness and fitness and wellness coaching from PennWest California. Renee is a member of the Motivational Interviewing Network of Trainers and is a Nationally Board-Certified Health and Wellness Coach with about 5 years of experience in health coaching.
Indea Herndon, HCI/UPMC sHRBP
As the Senior Engagement and Inclusion Consultant for the UPMC Center for Engagement and Inclusion, Indea Herndon aims to ensure that diversity, inclusion, respect, and cultural awareness are a core part of the UPMC experience. Her unyielding commitment to culture, community, and social change led her to work with the August Wilson African American Cultural Center as Strategic Partnerships and Community Engagement Manager. There she partnered with community leaders to establish a place for all people to openly celebrate and gain greater understanding of the African American experience and art of the African Diaspora. Indea also worked closely with the YMCA of Greater Pittsburgh, first as a Board Member for the Thelma Lovette YMCA, then as the Membership Director and Drug & Alcohol Prevention Director for the Allegheny and Homewood locations. During her tenure at the YMCA, Indea was selected to become a national trainer for the Dimensions of Diversity course, where she taught staff the importance of Diversity and Inclusion. Indea holds a bachelor’s degree in Cultural Studies and Broadcast Journalism from Chatham University and has served as the Vice President of the Board of Trustees at Pittsburgh Cares. She currently serves as Treasurer for the Pittsburgh Chapter of the National Association of Health Services Executives (NAHSE) and Secretary for the long-standing Aurora Reading Club, one of the nation’s oldest African American book groups.
Jarene Barnes, sHRBP
Jarene Barnes is a Diversity & Workforce Development Specialist with the Center for Engagement and Inclusion at UPMC. She is a highly effective professional with has an emphasis on diversity & workforce activities which include cultivating and engaging community partners regarding career opportunities at UPMC. Jarene is responsible for the facilitation of the UPMC Partnership on Workforce Readiness & Retention (POWRR) and Community All Access Day (CAAD) trainings. Jarene received an A.A.S in English and Communications, studied Business and Communication at Carlow, and is certified Strategic HR Business Partner.
Planning Committee
Michelle Schreiber, MSN, RN, CCM
Senior Clinical Education Coordinator, Clinical Training & Education, UPMC Health Plan
Michele Gordon, PhD, LSW
Program Manager, Clinical Training & Education, UPMC Health Plan
David Marr, PharmD
Senior Clinical Pharmacy Specialist, Pharmacy Services, UPMC Health Plan
Conflict of Interest Disclosure
No planners, members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.
Disclaimer Statement
The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine. Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME) and the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 2.0 contact hours.
Pharmacy (CPE)
This knowledge-based activity provides 2 contact hours of continuing pharmacy education credit(s).
Other Healthcare Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 2.00 ACPE PharmacyThe UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
- 2.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 2.00 Attendance
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