How To Make Our ED's Great 5.7.20

May 7, 2020
Course summary
Available credit: 
  • 4.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 4.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 4.00 Attendance
Course opens: 
03/10/2020
Course expires: 
06/30/2020
Event starts: 
05/07/2020 - 10:00am EDT
Event ends: 
05/07/2020 - 2:30pm EDT
Add to calendar: 
Rating: 
0

 

                                                                                                               

Agenda

10:00 a.m. – 10:45 a.m.                        Introductions

Round the room introductions and identify a problem you have recently encountered in you work

10:45 a.m. – 11:30 a.m.                        Lean Principles

Identify signs of waste, gemba, andon cord, value and non-value-added work and meeting the ideal needs of the customer  

11:30 a.m. – 11:35 a.m.                        *****Break*****

11:35 a.m. – 12:35 p.m.                        LEGOS™ Exercise

Interactive learning line/hands on experience to incorporate the principles learned            

12:35 p.m. – 12:55 p.m.                        *****Break*****

12:55 p.m. – 2:00 p.m.                          Efficient Clinical Flow & Applying LEAN Principles to the ED

Batching, one by one, standardization/standardized work, flow (push versus pull).  System solutions utilized, and current recommendations reviewed.  Data analysis overview of ED metrics. Staff input sought out for QI opportunities.

2:00 p.m. – 2:30 p.m.                            Understanding Patient Satisfaction

Review of ED specific patient satisfaction data and statistics

Jonathan Landis, MD, FACEP

Elizabeth R Tedesco DNP, RN, NEA-BC, CEN, PHRN

Christie Galcik, MSN, RN, CEN

Kimberly Fennick, BSN, RN, CEN

Accreditation and credit designation

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician (CME)

The University of Pittsburgh School designates this live activity for a maximum of 4.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)

The maximum number of hours awarded for this Continuing Nursing Education activity is 4.0 contact hours.

Other Healthcare Professionals

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 4.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 4.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 4.00 Attendance
Please login or register to take this course.