How To Make Our ED's Great 5.7.20
10:00 a.m. – 10:45 a.m. Introductions
Round the room introductions and identify a problem you have recently encountered in you work
10:45 a.m. – 11:30 a.m. Lean Principles
Identify signs of waste, gemba, andon cord, value and non-value-added work and meeting the ideal needs of the customer
11:30 a.m. – 11:35 a.m. *****Break*****
11:35 a.m. – 12:35 p.m. LEGOS™ Exercise
Interactive learning line/hands on experience to incorporate the principles learned
12:35 p.m. – 12:55 p.m. *****Break*****
12:55 p.m. – 2:00 p.m. Efficient Clinical Flow & Applying LEAN Principles to the ED
Batching, one by one, standardization/standardized work, flow (push versus pull). System solutions utilized, and current recommendations reviewed. Data analysis overview of ED metrics. Staff input sought out for QI opportunities.
2:00 p.m. – 2:30 p.m. Understanding Patient Satisfaction
Review of ED specific patient satisfaction data and statistics
Jonathan Landis, MD, FACEP
Elizabeth R Tedesco DNP, RN, NEA-BC, CEN, PHRN
Christie Galcik, MSN, RN, CEN
Kimberly Fennick, BSN, RN, CEN
Accreditation and credit designation
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh School designates this live activity for a maximum of 4.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The maximum number of hours awarded for this Continuing Nursing Education activity is 4.0 contact hours.
Other Healthcare Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
- 4.00 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 4.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 4.00 Attendance