Management of Aggressive Behavior
Violence in the workplace is on the rise. A UPMC strategic goal for 2021 is to decrease the number of struck by patient events by 25%. This training will assist with de-escalating aggressive behaviors in an effort to prevent violence - physical, emotional or verbal.
Upon completion of this program, the learner will be able to:
Identify 3 strategies to enhance personal safety
Demonstrate a verbal de-escalation technique.
Name 2 ways to stay in control when dealing with an aggressive person.
Kristin Dalope MD, M.Ed.
Brian Harr Sr. Police Offier II
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh designates this course for a maximum of 2 AMA PRA Category 1 CreditsTM. Phyiscians should claim only the credit commensurate with the extent of their participation in the activity.
The maximum number of hours awarded for this Continuing Nursing Education activity is 2 contact hours. The maximum number of continuing medical credits is 2 contact hours.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
- 2.00 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 2.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 2.00 Attendance