Medical De-escalation | March 2, 2021
This one-hour class prepares participants to handle an escalating patient or visitor situation. It focuses on prevention through the use of therapeutic communication as well as verbal de-escalation techniques.
This course is open to all staff at UPMC St. Margaret including but not limited to nursing assistants/patient care technicians, health unit coordinators, nurses, and security offers.
- Describe how to prepare oneself for their role in medical de-escalation
- Demonstrate the use of therapeutic communication to foster trusting relationships
- Recall the ten domains of de-escalation
Kendallyn White, MSN, RN, CMSRN
Advanced Clinical Education Specialist
UPMC St. Margaret
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This activity is approved for the following credit: ANCC. Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour.
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 Attendance