Medical De-escalation | September 10, 2021

Pittsburgh, PA US
September 10, 2021

This one-hour class prepares participants to handle an escalating patient or visitor situation.  It focuses on prevention through the use of therapeutic communication as well as verbal de-escalation techniques.

Target Audience

This course is open to all staff at UPMC St. Margaret including but not limited to nursing assistants/patient care technicians, health unit coordinators, nurses, and security offers.

Learning Objectives

  • Describe how to prepare oneself for their role in medical de-escalation
  • Demonstrate the use of therapeutic communication to foster trusting relationships
  • Recall the ten domains of de-escalation
Course summary
Available credit: 
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
Course opens: 
09/10/2021
Course expires: 
09/20/2021
Event starts: 
09/10/2021 - 8:00am
Event ends: 
09/10/2021 - 9:00am
UPMC St. Margaret
815 Freeport Road
Pittsburgh, PA 15215
United States

Kristen Killian, DNP, BS, RN
Advanced Clinical Education Specialist
UPMC St. Margaret

Kendallyn White, MSN, RN, CMSRN
Advanced Clinical Education Specialist
UPMC St. Margaret

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This activity is approved for the following credit: ANCC.  Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour.

Available Credit

  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
Please login or register to take this course.

Registration is available via Learning in HR Direct by searching “Medical De-escalation Training.”