OAPP Grand Rounds - UPMC Enhanced Care Program: Reducing Emergency Department Visits in High Need, High-Cost Patients (WISER)

This training is developed to enhance in the following ways:

  • Individual: Lack of understanding and skills in managing high needs, high cost patients.
  • Team: Poor coordination and communication within multidisciplinary teams
  • System: Over-reliance on ED due to limited outpatient access and standardized care plans.
  • Knowledge: Limited understanding of high needs, high cost patient demographics and social determinants of health.
  • Competence/Skill: Inadequate skills in developing and applying care plans.
  • Performance: Inconsistent use of outpatient resources and ineffective team communication.
  • Strategy: Implement multidisciplinary care plans. • Performance: Better diagnostic skills and team coordination. • Patient Care: Reduced ED visits and improved patient outcomes

This activity will impact the interprofessional healthcare team: 

  • Enhances team collaboration and communication.
  • Promotes a unified approach to patient care.
  • Improves efficiency and coordination across roles (physicians, PAs, nurses).

Target Audience

  • Certified Registered Nurse Practitioners (CRNPs)
  • Physician Assistants (PAs)

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Analyze the characteristics of high-needs, high-cost patients and their utilization of emergency services.
  • Evaluate and manage common complex issues that lead to the overuse of emergency services.
  • Develop and implement a multidisciplinary plan to reduce emergency department visits for high-needs, high-cost patients
Course summary
Available credit: 
  • 1.00 AAPA Category I CME
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
Course opens: 
04/23/2025
Course expires: 
04/23/2028
WISER
United States

Planning Committee:

  • Aimee Smith, DPAS, MS, PA-C - Emergency Medicine, UPMC
  • Robert Bauer, CRNP - Acute Care Nurse Practitioner, UPMC

Course Directors:

  • Jodie Bryk, MD - Assistant Professor of Medicine Medical Director, UPMC Enhanced Care Program, UPMC

Conflict of Interest Disclosure:

No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.  

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In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician Assistant (AAPA)
The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1.0 AAPA Category 1 CME credit. PAs should only claim credit commensurate with the extent of their participation.
 

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hour.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.00 AAPA Category I CME
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 Attendance
Please login or register to take this course.

The educational content for this course is posted on Winter Institute for Simulation, Education, and Research - WISER (wisersimulation.org) website.  This site should be used by those seeking to earn credits and obtain a certificate by completing the evaluation for this training. 

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Released: 04/23/2025  Expires: 04/23/2028