Person-Centered Communication - UPMC Health Plan
Person-centered communication is critical to supporting CHC Participants in making personal choices regarding their lives. This module will introduce you to reflective listening. Utilizing this communication approach will foster a person-centered approach, building supportive relationships with your Participants.
After completing this course you will be able to:
- Define reflective listening.
- Identify advantages to using reflective listening.
- Identify common challenges.
- Demonstrate how to apply reflective listening skills in a variety of scenarios.
This training is not accredited.
- 0.00 Attendance