Person-Centered Communication - UPMC Health Plan

Person-centered communication is critical to supporting CHC Participants in making personal choices regarding their lives. This module will introduce you to reflective listening. Utilizing this communication approach will foster a person-centered approach, building supportive relationships with your Participants.

Learning Objectives

After completing this course you will be able to:

  • Define reflective listening.
  • Identify advantages to using reflective listening.
  • Identify common challenges.
  • Demonstrate how to apply reflective listening skills in a variety of scenarios.
Course summary
Available credit: 
  • 0.00 Attendance
Course opens: 
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UPMC Health Plan
United States

This training is not accredited.

Available Credit

  • 0.00 Attendance
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