RiTE - The UPMC Experience 18 April 21-22, 2022
Program Description: RiTE addresses the mission to reimagine new ways of advancing patient-centered health care. Working towards developing a culture of aligned and accountable transformational leaders to enhance the work environment experience as well. The sessions are also geared toward leadership development and advancing the participants leadership skills. The RiTE sessions will impact the interprofessional healthcare team by creating an environment where people want to work and physicians aspire to practice. The leaders will create an environment where employees identify opportunities, create solutions and engage in positive change. This is one of a few forums that combines interdisciplinary service lines across the Health Services Division (HSD) to share best practices and spread throughout the division.
- Apply behaviors and best practices regarding the traits of high-performing leaders
- Practice providing real-time coaching with my team using key takeaways from Jennifer Malatek’s session.
- Prepare for the 2022 MyVoice survey and subsequent action planning.
- Review and share Mark Sevco’s Q&A session regarding the UPMC Experience efforts with my team.
- Apply change management principles with my team using key takeaways from Kristie Tobias’ session on Leading Change.
- Implement impactful strategies for onboarding, engaging, & retaining my team.
- Cascade expectations and action items from the president breakout sessions to my team.
Reimagining the Experience: Session Seventeen Agenda
Thursday, February 17, 2022 Theme
#ThisIsMyTeam Time Session Presenter
9:30 a.m. – 9:45 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience
9:45 a.m. – 10:15 a.m. Opening Remarks and 2022 Goals Mark Sevco President, UPMC Hospitals
10:15 a.m. – 11:15 a.m. Leading Change: An Adaptable Approach to Leadership Kristie Tobias Huron National Speaker
11:15 a.m. – 11:30 a.m. Break
11:30 a.m. – 11:45 a.m. LEM: Getting Your Team to Act As Owners Amy Triola Senior Director, Consumer Engagement
11:45 a.m. – 12:30 p.m. Accountability in Action: Fostering Belonging and Improve the Experience Jennifer Malatek Huron Account Leader, Coach & Speaker Darren Moorehead Director and Coach, Huron
12:30 p.m. – 1:15 p.m. Break
1:15 p.m. – 2:00 p.m. Improving the EE Experience (Part I): Using Performance Conversations to Make Shift Happen Jessica Buechli Senior Director, Learning and Development
2:00 p.m. – 2:30 p.m. Q&A and Closing Remarks Mark Sevco President, UPMC Hospitals Reimagining the Experience:
Session Seventeen Agenda
| Friday, February 18, 2022 Theme | You Belong| #ThisIsMyTeam Time Session Presenter
9:30 a.m. – 9:40 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience
9:40 a.m. – 10:40 a.m. Keynote: Harnessing the Power of Habit to Create a Culture of Always Craig Deao Author, National Speaker, Managing Director Huron
10:40 a.m. – 11:00 a.m. Recognition: Service Pillar and People Pillar Sara Hartzel Senior Service Coordinator, Regulatory & Patient Experience, UPMC Harrisburg Rachel Hitch Senior Director, Ancillary Services, UPMC St. Margaret Kristine Keefer Wolff VP, Patient Care Services and Chief Nursing Officer, UPMC Somerset
11:00 a.m. – 11:15 a.m. Break
11:15 a.m. – 12:00 p.m. Improving the EE Experience
(Part II): The Game Plan for MyVoice 2022 Tony Gigliotti Senior Director, Talent Management and Organizational Development Jacquie Demianczyk Director, Human Resources, UPMC Passavant Chris Vitsas Sr. Director of Hospitality and Operations, UPMC Magee-Womens Hospital
12:00 p.m. – 12:05 p.m. Connect to Purpose Introduction Donald Yealy, MD Chief Medical Officer and Senior Vice President, Health Services Division, UPMC
12:05 p.m. – 12:15 p.m. Connect to Purpose Mark Roberts, MD, MPP Distinguished Professor, Department of Health Policy and Management Director, Public Health Dynamics Laboratory University of Pittsburgh Graduate School of Public Health Professor of Medicine, Industrial Engineering, Business Administration and Clinical and Translational Science
12:15 p.m. – 1:00 p.m. Break
1:00 p.m. – 1:15 p.m. Closing Remarks and Transition Sandy Rader Executive Champion, The UPMC Experience
1:15 p.m. – 2:30 p.m. Breakout Session*: Debrief Huron Coaches
*Breakout sessions will be hosted on Microsoft Teams; participants will self-select which session to attend based on the hospital where they identify.
Links are included in the prep packet and will be pushed out in the app day-of. Note that HR VPs, LEM Admins, and Leadership Development team will be assigned in advance.
Sandy Rader, Executive Champion, The UPMC Experience
Mark Sevco, President, UPMC Hospitals, Amer Kaissi, Huron National Speaker
Jennifer Malatek, Huron Account Leader, Coach & Speaker
Tony Gigliotti, Senior Director, Talent Management and Organizational Development
Jacquie Demianczyk, Director, Human Resources, UPMC Passavant
Chris Vitsas, Sr. Director of Hospitality and Operations, UPMC Magee-Womens Hospital
Mark Sevco, President, UPMC Hospitals
Michelle Bright, Huron National Speaker
Jessica Buechli, Senior Director, Learning and Development
Sara Hartzel, Senior Service Coordinator, Regulatory & Patient Experience, UPMC Harrisburg
Rachel Hitch, Senior Director, Ancillary Services, UPMC St. Margaret
Kristine Keefer Wolff, VP, Patient Care Services and Chief Nursing Officer, UPMC Somerset
No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.
The following relevant financial relationships were disclosed:
No other planners, members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.
Accreditation and credit designation
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh School designates this live activity for a maximum of 6.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The maximum number of hours awarded for this Continuing Nursing Education activity is 6.75 contact hours.
Physician Assistant (AAPA)
The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 6.75 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
This knowledge-based activity provides 6.75 contact hours of continuing pharmacy education credit.
Other Healthcare Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
- 6.75 AAPA Category I CME
- 6.75 ACPE PharmacyThe UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
- 6.75 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 6.75 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 6.75 Attendance