RiTE - The UPMC Experience Session 13 - 2.12.21
1. Discuss the RITE session content and any applicable resources/handouts in my 1:1 meetings between now and March 18, 2021
2. Review HCAHPS data and include a plan to improve (as applicable) in my 90-day plan
3. Prepare for my performance-evaluation discussions by remaining focused on what I can do for my employees.
4. Plan how I can concisely discuss the following with my employee, especially if time is limited:
· Their top 2-3 strengths/contributions to their role/team/organization
· Their top 2-3 areas of development
· Their high-level goals, including professional development, for the upcoming year
5. Care Transition Calls:
*Executive Leaders – Identify ways for you to sponsor care-transition calls in your area(s) of responsibility by communicating, role modeling, and reinforcing.
*Essential Services Leaders – Identify ways for you to support care-transition calls in clinical areas by removing barriers and helping to alleviate tasks/burdens from clinical areas so that calls can be completed. *Patient-care/Clinical Leaders – Identify ways for you to assess current state of care-transition calls in your area(s) of responsibility and develop a plan to either implement or elevate these calls.
6. Practice using the BAM method: Breathe – Appreciate – Meditate
Agenda | Friday, February 12, 2021
Time Session Presenter
9:30 a.m. – 9:45 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience
9:45 a.m. – 10:15 a.m. Opening Remarks and Q&A Leslie Davis Senior Vice President, UPMC Executive Vice President and Chief Operating Officer, Health Services Division
10:15 a.m. – 11:00 a.m. Changing Landscape in Healthcare: Diversity and Inclusion – Health Outcomes Leslie Davis Senior Vice President, UPMC Executive Vice President and Chief Operating Officer, Health Services Division Diane? Clay Linkous Studer Group Account Leader, Coach & Speaker Tami Minnier Chief Quality Officer, UPMC
11:00 a.m. – 11:15 a.m. Break
11:15 a.m. – 12:00 p.m. Performance Feedback: Driving Retention and Elevating the Employee Experience Tony Gigliotti Director, Talent Management & Organizational Development Clay Linkous Studer Group Account Leader, Coach & Speaker
12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 1:45 p.m. The Best Three Minutes in Health Care Clay Linkous Studer Group Account Leader, Coach & Speaker
1:45 p.m. – 2:30 p.m. Keynote: Sustaining Individual and Team Resilience Pam Beitlich Studer Group National Speaker
2:30 p.m. – 2:45 p.m. Closing Remarks Leslie Davis Senior Vice President, UPMC Executive Vice President and Chief Operating Officer, Health Services Division
Accreditation and credit designation
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh School designates this live activity for a maximum of 3.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The maximum number of hours awarded for this Continuing Nursing Education activity is 3.75 contact hours.
Physician Assistant (AAPA)
The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 3.75 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
Other Healthcare Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
- 3.75 AAPA Category I CME
- 3.75 ACPE PharmacyThe UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
- 3.75 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 3.75 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 3.75 Attendance