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ForwardRiTE - The UPMC Experience Session 14 5.6-7.21
The Power of Caring: What Makes Us Different Makes Us Stronger
Target Audience
Nurse
Nurse Practitioner
Pharmacist
Pharmacy Technician
Physician
Physician Assistant
Psychologist
Social Worker
Learning Objectives
Objectives:
May 6, 2021
1. Discuss the RITE session content and any applicable resources/handouts in my 1:1 meetings between now and June 16, 2021.
2. Using the patient-communication board, identify and reflect what is important to/unique about the patient. Monitor through patient rounding with a goal of reaching 75% compliance.
3. In preparation for High Solid Low (HSL) conversations this summer with your staff, refamiliarize yourself with the resources and tools available on Yammer.
4. Share your one or two lessons learned from the People Pillar Workshop with a colleague. Discuss what you plan to commit to do. Document your commitments in your 90-day action plan to remain accountable.
May 7, 2021
5. Reflect on The Value of Communication Cascade and consider how you plan to effectively cascade your 2021 MyVoice results to your team; then, share your plans with your leader in your next enhanced 1:1.
6. Review the H.E.A.R.D model and continue to implement for service recovery.
7. Review your MyVoice results (if applicable) for your unit/department, score for the question, “I work in an inclusive culture where I feel I belong.”
8. If your favorability score is below 72%, determine your action items for cultivating a more inclusive culture within your unit/department; partner with local Human Resources and your leadership team as needed to design your action items. Add your action items to your 90-day plan.
Day 1
Agenda | Thursday, May 6, 2021
9:30 a.m. – 9:45 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience
9:45 a.m. – 10:00 a.m. COVID-19 Update Tami Minnier Chief Quality Officer, UPMC
10:00 a.m. – 10:30 a.m. Opening Remarks Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
10:30 a.m. – 10:45 a.m. Connect to Purpose Richard Beigi, MD President, UPMC Magee-Womens Hospital
10:45 a.m. – 11:00 a.m. Break
11:00 a.m. – 11:30 a.m. Making Care Personal: Leveraging Communication Boards Clay Linkous Huron Account Leader, Coach & Speaker
11:30 a.m. – 12:00 p.m. Personalized Performance Check-ins: Revisiting High Solid Low Tony Gigliotti Director, Talent Management and Organizational Performance
12:00 p.m. – 12:45 p.m. Lunch
12:45 p.m. – 1:45 p.m. People Pillar Workshop: Retaining the Best at UPMC Clay Linkous Huron Account Leader, Coach & Speaker
1:45 p.m. – 2:15 p.m. Closing Remarks and Q&A Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
Day 2
Agenda | Friday, May 7, 2021 Time Session Presenter
9:30 a.m. – 9:45 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience
9:45 a.m. – 10:00 a.m. Connect to Purpose Steven Evans MD, FACS Clinical Professor of Surgery Director of Community Engagement, Department of Surgery
10:00 a.m. – 10:45 a.m. The Value of the Communication Cascade Clay Linkous Huron Account Leader, Coach & Speaker
10:45 a.m. – 11:00 a.m. Break
11:00 a.m. – 11:15 p.m. Have You H.E.A.R.D. the Latest? Jeff Alvarez Director of Nursing, UPMC McKeesport Lisa Schraeder Patient & Employee Engagement Strategist, UPMC East
11:15 p.m. – 12:00 p.m. Changing Landscape in Healthcare: Employment Equity Leslie C. Davis Executive Vice President, UPMC President, Health Services Division Lauren Lloyd Vice President, Human Resources James Taylor, Ph.D. Chief Diversity, Inclusion and Talent Management Officer
12:00 p.m. – 12:45 p.m. Lunch
12:45 p.m. – 2:00 p.m. Keynote and Workshop: Park Your Bias Kristie Tobias Huron National Speaker
2:00 p.m. – 2:15 p.m. Closing Remarks Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
2:15 p.m. – 3:00 p.m. President Breakout Sessions
Sandy Rader Executive Champion, The UPMC Experience
Tami Minnier Chief Quality Officer, UPMC
Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
Richard Beigi, MD President, UPMC Magee-Womens Hospital
Clay Linkous Huron Account Leader, Coach & Speaker
Tony Gigliotti Director, Talent Management and Organizational Performance
Clay Linkous Huron Account Leader, Coach & Speaker
Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
Steven Evans MD, FACS Clinical Professor of Surgery Director of Community Engagement, Department of Surgery
Clay Linkous Huron Account Leader, Coach & Speaker
Jeff Alvarez Director of Nursing, UPMC McKeesport
Lisa Schraeder Patient & Employee Engagement Strategist, UPMC East
Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
Lauren Lloyd Vice President, Human Resources
James Taylor, Ph.D. Chief Diversity, Inclusion and Talent Management Officer
Kristie Tobias Huron National Speaker
Leslie C. Davis Executive Vice President, UPMC President, Health Services Division
Accreditation and credit designation
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Physician (CME)
The University of Pittsburgh School designates this live activity for a maximum of 7.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 7.75 contact hours.
Pharmacy (CPE)
This knowledge-based activity provides 7.75 contact hours of continuing pharmacy education credit.
Physician Assistant (AAPA)
The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 7.75 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
Other Healthcare Professionals
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 7.75 AAPA Category I CME
- 7.75 ACPE PharmacyThe UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
- 7.75 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 7.75 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 7.75 Attendance