Skilled Communication: Navigating Difficult Conversations 01/03/2024
We anticipate that this activity will improve mean scores for skilled communication on the HWE 2.0 assessment tool and improve our patient experience scores. Additionally, the AACN has cited research that indicates a link between communication skills and nursing turnover: healthcare workers who are confident in their communication skills and who communicate their concerns directly to their colleagues observe better patient outcomes… are more satisfied and are more committed to staying at their place of employment.
Describe common communication barriers among health professionals.
Identify behaviors that support a safe communication environment.
List communication tools that can be used to initiate or guide difficult conversations in the healthcare setting.
Recall themes that exceptional nurse communicators maintain to support positive conversation outcomes.
Demonstrate at least 3 behaviors that support a safe communication environment.
Demonstrate at least 2 communication tools that can be used to initiate or guide difficult conversations in the healthcare setting.
Demonstrate 4 themes that exceptional nurse communicators maintain to support positive conversation outcomes
* ^These objectives use measurable verbs from Bloom’s application level of learning.
Kylie Kostie MSN, RN, CPN, CCRN
Carolyn Hofman BSN,RN
Neil O'Brien BSN, RN
Kate Bogue DNP, CRNP, FNP-C, CPN
In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and the Pennsylvania Affiliate of the National Association of Clinical Nurse Specialists. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.
- 1.25 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.25 Attendance