Skilled Communication: Navigating Difficult Conversations 12/19/2023

Pittsburgh, PA US
December 19, 2023

We anticipate that this activity will improve mean scores for skilled communication on the HWE 2.0 assessment tool and improve our patient experience scores. Additionally, the AACN has cited research that indicates a link between communication skills and nursing turnover: healthcare workers who are confident in their communication skills and who communicate their concerns directly to their colleagues observe better patient outcomes… are more satisfied and are more committed to staying at their place of employment.

Target Audience

Registered Nurses 

Learning Objectives

Self-paced learning*:

 Describe common communication barriers among health professionals.

 Identify behaviors that support a safe communication environment.

 List communication tools that can be used to initiate or guide difficult conversations in the healthcare setting.

 Recall themes that exceptional nurse communicators maintain to support positive conversation outcomes.

Simulation-based learning^:

 Demonstrate at least 3 behaviors that support a safe communication environment.

 Demonstrate at least 2 communication tools that can be used to initiate or guide difficult conversations in the healthcare setting.

 Demonstrate 4 themes that exceptional nurse communicators maintain to support positive conversation outcomes

* ^These objectives use measurable verbs from Bloom’s application level of learning. 

Course summary
Available credit: 
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 Attendance
Course opens: 
12/19/2023
Course expires: 
01/02/2024
Event starts: 
12/19/2023 - 5:45am EST
Event ends: 
12/19/2023 - 4:00pm EST
Add to calendar: 
UPMC: Children's Hospital of Pittsburgh
4401 Penn Avenue
Pittsburgh, PA 15224
United States

Kylie Kostie MSN, RN, CPN, CCRN

Carolyn Hofman BSN,RN

Neil O'Brien BSN, RN

In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and the Pennsylvania Affiliate of the National Association of Clinical Nurse Specialists. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

 

Available Credit

  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 Attendance
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