Agenda:

8:00 – 8:05 am – Introduction and Welcome (Maribeth)

8:05 – 9:00 am – Improving Quality and Safety Through Meaningful Patient Connections (Lauren)

9:00 – 9:55 am – Providing Meaningful Feedback (Robin)

9:55 – 10:00 am – Q&A/Closing

Evaluation:

1. What is your first name?

2. What is your last name?

3. To what extent were you satisfied with the overall quality of the activity?  

5. To what extent will you make a change in practice/professional responsibilities?

6. As a result of my participation in this activity, I have tips and techniques to share with my team for how to improve quality & safety and provide meaningful feedback.

Disclaimer Statement

The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine.  Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses