UPMC Mercy Third Annual 4Ms Conference: The Age-Friendly Ecosystem

Pittsburgh, PA US
November 17, 2023


UPMC Mercy Third Annual 4Ms Conference: The Age-Friendly Ecosystem

UPMC Mercy Clark Auditorium Side A or virtual 

8:30 am -1:30 pm

This program will describe UPMC Mercy's interdisciplinary efforts to achieve the Age-Friendly Committed to Care Excellence designation from the IHI as part of the national Age-Friendly health systems movement. The program will highlight the significance of Age-Friendly initiatives that encompass not only healthcare but also the community to support older adults in an Age-Friendly ecosystem.

Target Audience

Physicians, nurses, social workers, discharge planners, students, and community stakeholders in the UPMC Mercy service area. 

Learning Objectives

Upon completion of this program, the learner will: 1. Recognize UPMC Mercy as an integral part of the Age-Friendly ecosystem. 2. Evaluate opportunities for Age-Friendly care during transitions of care. 3. Describe best practices for managing pain in older adults. 4. Identify frailty in older adults. 5. Describe systemwide approaches to Age-Friendly Care.

Additional Information

PDF icon Third 4Ms 11-17-23.pdf11.52 MB
Course summary
Available credit: 
  • 4.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 4.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 4.00 ASWB
  • 4.00 Attendance
Course opens: 
Course expires: 
Event starts: 
11/17/2023 - 8:30am EST
Event ends: 
11/17/2023 - 1:30pm EST


8:30a-9a Check In & Welcome: Dr. Stasa Tadic, MD

9a-9:45a Laura Poskin and Cassandra Masters: Age-Friendly Greater Pittsburgh

9:45a-10:30a Sydney Hand, PharmD: Managing Geriatric Pain

10:30a-11:15a Amy Bridgman, DNP, NPD-BC, RN: Assessing Frailty

11:15a-11:30a Break/Network

11:30a-12:15p Leda Heidenreich, MSN, RN, CCRN: Systemwide Geriatric Trauma Initiative

12:15p-12:30p Break/Network

12:30p-1:15p Susan Pearson, LCSW, ACM-SW Alyssa Lisle, LSW, ACM-SW: Making What Matters Happen

1:15p-1:30p Evaluations/Q&A

UPMC Mercy
1400 Locust Street
Clark Auditorium Side A or Virtual
Pittsburgh, PA 15219
United States

Stasa D. Tadic, MD, MS is an Associate Professor in the Division of Geriatric Medicine at University of Pittsburgh. He is also an Academic Chief of Geriatric Medicine at UPMC Mercy hospital and provides consult service on hospitalized elderly and teaching of medical residents.

Melissa Jones, MSN, RN, GERO-BC, CDP is the geriatric programmatic nurse specialist with UPMC. Mercy.   She is a Certified Dementia Practitioner through the NCCDP and is a board certified gerontological nurse. She holds a Masters in Nursing Education and has practiced nursing in various care settings including nephrology, developmental disabilities, community and medical education. Melissa is also part time adjunct clinical faculty with Duquesne School of Nursing.

Abigail Steele,PharmD, BCPS, BCGP is a Clinical Pharmacist at UPMC Mercy.  She earned her Bachelor of Science in Biological Sciences at Cornell University, and obtained her PharmD at the University at Buffalo.  She completed a PGY-1 pharmacy practice residency at UPMC Mercy in 2014.  In 2020 she finished the University of Pittsburgh Gerontology Certificate Program, and is currently Board Certified in Pharmacotherapy and Geriatric Pharmacy.  Her clinical interests include age-associated changes in pharmacokinetics and reducing adverse drug effects and medication burden in older patients.

Susan Pearson LCSW, ACM-SW is the supervisor of Clinical Care Coordination And Discharge Planning at UPMC MERCY. She holds a Bachelors and Master’s  in Social Work from the University of Pittsburgh and is a third-generation Pitt grad. Susan has worked at Mercy since July 1997 as a SW in the Emergency Department. As the Supervisor of Clinical Care Coordination and Discharge Planning, she oversees the ED and ERC staff.  Susan is married with three children and two rescue pups. 

Alyssa Lisle, LSW, ACM-SW is a senior discharge plan manager in the emergency room at UPMC Mercy. She received her Bachelor of Science in psychology with a minor in studio art from Allegheny College in 2018 and her MSW from Pitt in 2021. She is one of this year's recipients of the UPMC Senior Services Gerontology Scholarship and is working towards a graduate certificate in gerontology at Pitt. When not at work, Alyssa enjoys spending time with her cats, Nala and Aspen, and fostering cats through Oakland TNR Coalition.

LEDA HEIDENREICH, MSN, RN, CCRN is the Trauma Program Manager at University of Pittsburgh Medical Center ~ Mercy Hospital—a level I trauma center and ABA verified burn center in Pittsburgh, Pennsylvania. She has worked for Mercy Hospital for 31 years; including 12 years of direct bedside critical care experience and 19 years of experience within the trauma and burn programs.

Ms. Heidenreich received her undergraduate degree from Carlow University and her master’s degree in nursing from Waynesburg University. Ms. Heidenreich is a member of the American Association of Critical Care Nurses, Society of Trauma Nurses, and the American Burn Association. She serves as the hospital liaison to CORE, (Center for Organ Recovery and Education) in the Pittsburgh area. She has served as a Trauma System Consultant in PA as well as nationally. She currently serves as the Co-Chair on the state PTSF PIPS Committee. Ms. Heidenreich has extensive experience with clinical care and quality initiatives.

Bridgman, DNP, NPD-BC, RN received her BSN from The Pennsylvania State University in 1997, her MSN from Duquesne University in 2005, and her DNP from Capella University in 2022. She joined the Quality and Patient Safety team at Mercy in 2022 as an Improvement Specialist. In this role, she reviews patient safety events and works to mitigate potential risks within the hospital. In addition, she reviews Patient Fall and HAPI data and partner with an interdisciplinary team to implement process improvement initiatives to reduce these occurrences.

Prior to joining Mercy, Amy served in a variety of roles at UPMC Children’s Hospital of Pittsburgh for over 20 years, specializing in education and professional development and clinical training in pediatric medical surgical, ortho, trauma and neurosurgical nursing. She also supported AHN Wexford as the Quality Manager throughout the opening of the hospital and during the first year of operation.

When not at work, Amy enjoys spending time with her husband Sean, son Max, and rescue pup Molly. Amy loves the Pens, going to live music events, and hanging out with friends.

Sydney Hand, PharmD is a unit-based clinical pharmacist at UPMC Mercy. Her clinical focus is endocrine and diabetes management. She works on the orthopedic trauma progressive care unit and performs geriatric medication assessments. Sydney went to pharmacy school at Duquesne University and did her postgraduate year 1 residency at UPMC Mercy. Following completion of her residency, she worked as a staff pharmacist at UPMC Passavant. She then took a 50/50 clinical position at UPMC Mercy where she worked with patients on stroke, traumatic brain injury, and spinal cord injury units and staffed the main inpatient pharmacy. Her clinical interests include diabetes education as well as safe transitions of care. Outside of work, Sydney enjoys spending time with her fiancé and family, reading, and running.

Laura Poskin (she/her/hers), Executive Director Age-Friendly Greater Pittsburgh

Laura Poskin is a gerontologist and passionate advocate working to make the world a better place to grow old. She is the Executive Director of Age-Friendly Greater Pittsburgh, a leader in the World Health Organization and AARP Network of Age-Friendly Communities. Over the past seven years, Laura has built a coalition of 120+ organizations—in the field of aging and beyond—and established a collaborative structure that engages people of all ages. She served on Pennsylvania Governor Josh Shapiro’s transition team, advising the new Administration on priorities and strategies that recognize an aging population as an asset. Before her current position, Laura led older adult initiatives at United Way of Southwestern Pennsylvania and wrote a column for AARP.org about intergenerational solidarity. Laura started her career in media, with editorial roles at People, Jane and Good Housekeeping magazines. During her graduate work at Miami University in Ohio and Mahidol University in Bangkok, Thailand, she studied aging and demographic change from Western and Eastern perspectives. Recently named one of Pittsburgh Magazine’s 40 Under 40, Laura elevates the global age-friendly network through speaking engagements nationally and locally, including her TEDx Talk Reimagining Communities for All Ages.

Cassandra Masters (she/her/hers), Assistant Director Age-Friendly Greater Pittsburgh

Cassandra Masters serves as the Assistant Director with Age-Friendly Greater Pittsburgh. She manages several initiatives around resident engagement, digital access and workforce development, in collaboration with community partners. She launched the Age-Friendly Neighborhoods program, which equips residents with the tools needed to make their neighborhood a better place to grow old. Prior to her current role, she managed community outreach and communications at ACCESS Transportation, one of the leading paratransit services in the country. Here, she developed a passion for accessible design that helps everyone better connect with their communities. She began her journey in Pittsburgh via the PULSE Fellowship, serving with Age-Friendly from 2018 to 2019. Hailing from Chicago, she holds a BA in history, a BA in political science and a Certificate in International Development from the University of Illinois at Urbana-Champaign. A firm believer in working across generations to solve community challenges, she’s on a mission to make our communities not just places to live, but places to thrive.




Conflict of Interest Disclosure:  No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician (CME)

The University of Pittsburgh designates this live webinar activity for a maximum of 4.0 AMA PRA Category 1 Credits™.

Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)

The maximum number of hours awarded for this Continuing Nursing Education activity is 4.0 contact hours.

Social Work

This program is offered for 4.0 hours of social work continuing education through co-sponsorship of the University of Pittsburgh's School of Social Work, a Council on Social Work Education-accredited school and, therefore, a PA pre-approved provider of social work continuing education. These credit hours satisfy requirements for
LSW/LCSV LPC and LMFT biennial license renewal. For information on social work continuing education call (412) 624-6902.

Other Healthcare Professionals:

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 4.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 4.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 4.00 ASWB
  • 4.00 Attendance
Please login or register to take this course.