Wiser - Critical Incident Stress Management (CISM) 7.29.19

July 29, 2019 to July 31, 2019

The goal of the Critical Incident Stress Management Training course is to present the core elements of a comprehensive, systematic, and multi-component crisis intervention curriculum. This three-day course prepares participants to understand a wide range of crisis intervention services including Group and Individual Crisis Intervention techniques. The need for appropriate follow up services and referrals when necessary is also described. This course will prepare you to provide support to individuals and groups following exposure to adverse events in the work place.

Target Audience

The audience for this class includes: all departments of hospital staff with the compassion and empathy to support their colleagues with workplace related adverse events.

Learning Objectives

By the end of this course the participants should be able to:

  • List common critical incident stress signs and symptoms of distress including physical, emotional, behavioral, spiritual, and cognitive.
  • Define and describe in detail the CISM group processes of on scene support, one-on-one support, crisis management briefing, defusing, and CISD debriefings.
  • Demonstrate individual and group crisis intervention techniques.
Course summary
Available credit: 
  • 27.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 27.00 Attendance
Course opens: 
Course expires: 
Event starts: 
07/29/2019 - 7:00am EDT
Event ends: 
07/31/2019 - 8:00pm EDT

Day 1:

8:00 – 9:00AM           Introduction

9:00 – 11:00AM         Section 1 Key Terms and Concepts (Assisting Individuals in Crisis)

11:00 – 11:30AM      Section 2 “Are You Listening?” exercise (Assisting Individuals in Crisis)

11:30 – 12:00PM      Section 3 Crisis Communication techniques (Assisting Individuals in Crisis)

12:00 – 1:00PM         Lunch

1:00 – 4:30PM           Section 4 Diamond Communication (Assisting Individuals in Crisis) and Exercises

4:30 – 6:00PM           Section 5 psychological Reactions (Assisting Individuals in Crisis) and Exercises


Day 2:

8:00 – 9:00AM           Continue Section 5 Psychological Reactions (Assisting Individuals in Crisis) 

9:00 – 10:00AM        Section 6 Mechanisms of Action in Crisis Intervention

10:00 – 12:00PM      Section 7 SAFER Revised Individual Crisis Intervention (Assisting Individuals in Crisis) 

12:00 – 1:00PM         Lunch

1:00 – 2:00PM           Section 8 SAFER- Revised Individual Crisis Intervention in suicidal ideation

2:00 – 3:00PM           Section 9 Informational Group Crisis Interventions (RITS, CMB interventions)

3:00 – 5:00PM           Section 10 Exercise/Role Play practice of interventions

5:00 – 6:00PM           Section 11 Interactional Groups Defusing Technique


Day 3:

8:00AM – 12:00PM                 Section 12 Interactive Group Crisis Intervention: Critical Incident Stress Debriefing

12:00 – 1:00PM         Lunch

1:00 – 4:00PM           Section 12 Critical Incident Stress Debriefing continued

4:00 – 5:00PM           Section 13 Post Action Staff Support

5:00 – 5:30PM           Section 14 Strategic Planning Group

5:30 – 6:00PM           Class Wrap Up; ICISF and OERP paperwork, CEUs, certificates, etc…

Disclaimer Statement

The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine.  Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses

Pittsburgh, PA
United States

Course Directors:


Jeffrey D. Magill, MS

Approved Instructor for ICISF

Manager, Emergency Preparedness

Manager, Crisis Training Institute

Manager, ASAP Staff Support Team

Western Psychiatric Hospital




Erica Diethorn, RN

Approved Instructor for ICISF

Psychiatric Emergency Nurse


Coordinator, UPMC Mercy ASAP/Peer CISM Team

Education Coordinator, Pittsburgh CISM Team


Faculty Disclosure

No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician (CME)

The University of Pittsburgh School designates this live activity for a maximum of 27.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)

The maximum number of hours awarded for this Continuing Nursing Education activity is 27.0 contact hours. 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 27.00 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 27.00 Attendance
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