Allan S. Frankel, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.

 Tami Minnier, MSN, RN, FACHE, Chief Quality Officer, UPMC

Thuy Bui, MD, (SNAP) UPMC Presbyterian Shadyside

Crystal Pambacas, BSN, RN, Discharge Readiness Tool Quality Nurse, UPMC McKeesport

Diane Klingensmith, MSN, RN, CCM, ACM, Director, Care Management, UPMC McKeesport

LuAnn King, MSN, RN, Director, Quality Improvement and Patient Experience, UPMC Horizon and UPMC Jameson

Mark Roberts, MD, MPP, Professor and Chair of Health Policy and Management, Director, Public Health Dynamics Laboratory, University of Pittsburgh Graduate School of Public Health, Professor of Medicine, Industrial Engineering, Business, Administration and Clinical and Translational Science

Faculty Disclosure

No members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships with any proprietary entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients to disclose.