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ForwardCultivating Presence- The Magic Ingredient in Coaching and Care Management
Presence has been referred to as the magic ingredient in caring relationships. It can support the Coaches and Care Managers in preparing for an effective relationship by tapping into their inner resources, caring for themselves, and being with the client in their needs and challenges. Coaches and Care Managers use presence to support their clients in developing awareness, tapping into their inner knowledge and wisdom, identifying emotions, and more. In our fast-paced environments coaching presence can be an ever challenge if we aren’t paying close attention. This session explores the advanced skills and strategies a coach or care manager can pull from their toolbox to go deeper with presence and apply new skills and approaches for successful authentic connection and support.
Target Audience
ISD Clinical Staff
Learning Objectives
- Identify the benefits of presence for coach and client, and uncover barriers to presence in various care modalities (in-person, telephonic, digital, virtual)
- Discover skills for greater coaching presence including doing and being skills such as: deep listening, openness to possibility, availability, warmth, vulnerability, unattachment to outcomes, being nonjudgmental, connectedness, staying with the client, and being in an approachable state
- Apply presence skills in working with difficult moments, identifying bias, recognizing reactivity, identifying patterns, and cultivating acceptance
Program begins at 9:00am and ends at 10:00am. Total Education Time = 1 Hour(s) | ||
TIME | CONTENT | PRESENTER |
9:00 – 9:20 am | Identify the benefits of presence for coach and client, and uncover barriers to presence in various care modalities (in-person, telephonic, digital, virtual) | Amanda Gabarda, EdD, MPH, NBC-HWC Brittany Chapman, MSW, NBC-HWC |
9:20 – 9:40 am | Discover skills for greater coaching presence including doing and being skills including deep listening, openness to possibility, availability, warmth, vulnerability, unattachment to outcomes, being nonjudgmental, connectedness, staying with the client, and being in an approachable state. | Amanda Gabarda, EdD, MPH, NBC-HWC Brittany Chapman, MSW, NBC-HWC |
9:40 to 10:00 am | Apply presence skills in working with difficult moments, identifying bias, recognizing reactivity, identifying patterns, and cultivating acceptance | Amanda Gabarda, EdD, MPH, NBC-HWC Brittany Chapman, MSW, NBC-HWC |
Amanda Gabarda, EdD, MPH, NBC-HWC
Dr. Gabarda is the Senior Director of Clinical Training & Development at UPMC Health Plan where she is responsible for the creation, implementation, monitoring, and evaluation of training and skill development of lifestyle health coaches and care managers. She has a Bachelor of Science and Master of Science in Exercise Science from Slippery Rock University, a Master of Public Health from Walden University, and a Doctor of Education in Health and Physical Activity from the University of Pittsburgh. Ms. Gabarda is a member of the Motivational Interviewing Network of Trainers, a National Board-Certified Health & Wellness Coach, and a Certified Health Education Specialist and has 15+ years of experience in health promotion and health coaching.
Brittany Chapman, MS, NBC-HWC
Brittany Chapman is a Clinical Engagement Coordinator at UPMC Health Plan. Her responsibilities include professional skill development and training of care managers and health coaches. She holds a bachelor's degree in psychology from Wright State University and a master's degree in social work from the University of Southern California. Brittany is also a National Board-Certified Health and Wellness Coach with about 6 years of experience in Health Coaching.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour(s).
This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics. Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1 CE credit(s).
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1 continuing education credit(s).
CCM CE will be provided: 1 CE - CCM COA will be sent via email from UPMC Health Plan nurse planner approximately 6-8 weeks following the live date of the course.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
NOTE: Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved. This is per Heather Bogdon and Christie Hempfling
Available Credit
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 ASWB
- 1.00 Attendance