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ForwardEmotional Intelligence: Strategies for Difficult Conversations
Discharge Planners often encounter difficult interactions when meeting with patients/families. Learning the components of Emotional Intelligence will assist with these interactions. There are key elements to navigating these interactions that will be explored to assist as well.
Discharge Planners often times do not have the tools to assist with difficult interactions and at the end of this session they will have learned how to create an action plan to develop Emotional Intelligence Skills.
By attending this education session, Discharge Planners will have the knowledge to effectively navigate difficult interactions with the use of Emotional Intelligence skills.
Target Audience
Nurse
Social Worker
Learning Objectives
Identify the components of Emotional Intelligence.
Explore key elements of navigating difficult interactions
Utilize a conversation model incorporating elements of Emotional Intelligence
Create an action plan to develop Emotional Intelligence skills.
Discharge Planners often encounter difficult interactions when meeting with patients/families. Learning the components of Emotional Intelligence will assist with these interactions. There are key elements to navigating these interactions that will be explored to assist as well.
Discharge Planners often times do not have the tools to assist with difficult interactions and at the end of this session they will have learned how to create an action plan to develop Emotional Intelligence Skills.
By attending this education session, Discharge Planners will have the knowledge to effectively navigate difficult interactions with the use of Emotional Intelligence skills.
Sandra Marsh-Mcclain, MSHRM, M.Div, sHRBP
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credits.
Social Work (ASWB)
This program is offered for 1.0 hours of social work continuing education.
Nursing (ANCC)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hours.
Other Healthcare Professionals:
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 ASWB
- 1.00 Attendance