Exploring Unconscious Bias: Impacts on Member Care
Unconscious biases impact interactions and conversations with our members, patients, and clients. This session will aid participants in becoming self-aware of unconscious bias and how to manage them by implementing the spirit of Motivational Interviewing and person-centered strategies within coaching and clinical conversations.
RNs / SW / Health Coaches / Paramedics / EMTs /Pharmacists
- Define unconscious bias and how it can impact the care provided to UPMC Health Plan members.
- Explain how the use of concepts from the spirit of Motivational Interviewing can aid in conversations with members in relation to unconscious bias.
- Apply Motivational Interviewing skills and person-centered strategies during conversations with members to avoid negative impact of unconscious bias.
- Examine the impact of unconscious bias on disease state management and subsequent health outcomes.
- Reflect how motivational interviewing can be a useful tool in mitigating unconscious bias and provided improved patient care.
Program begins at 9:00am and ends at 11:00am. Total Education Time = 2 Hour(s)
Review of unconscious bias and it’s impact upon patient care
Indea Herndon, HCI/UPMC sHRBP & Jarene Barnes, sHRBP
Discussion of the importance of self-awareness in relationship to unconscious bias
Indea Herndon & Jarene Barnes
Review of concepts from the spirit of Motivational Interviewing and person-centered skills
Renee Greenwald, MS, NBC-HWC
Case study to practice applying person-centered skills to best manage unconscious bias
Renee Greenwald, MS, NBC-HWC
Indea Herndon, HCI/UPMC sHRBP
As the Senior Engagement and Inclusion Consultant for the UPMC Center for Engagement and Inclusion, Indea Herndon aims to ensure that diversity, inclusion, respect, and cultural awareness are a core part of the UPMC experience. Her unyielding commitment to culture, community, and social change led her to work with the August Wilson African American Cultural Center as Strategic Partnerships and Community Engagement Manager. There she partnered with community leaders to establish a place for all people to openly celebrate and gain greater understanding of the African American experience and art of the African Diaspora. Indea also worked closely with the YMCA of Greater Pittsburgh, first as a Board Member for the Thelma Lovette YMCA, then as the Membership Director and Drug & Alcohol Prevention Director for the Allegheny and Homewood locations. During her tenure at the YMCA, Indea was selected to become a national trainer for the Dimensions of Diversity course, where she taught staff the importance of Diversity and Inclusion. Indea holds a bachelor’s degree in Cultural Studies and Broadcast Journalism from Chatham University and has served as the Vice President of the Board of Trustees at Pittsburgh Cares. She currently serves as Treasurer for the Pittsburgh Chapter of the National Association of Health Services Executives (NAHSE) and Secretary for the long-standing Aurora Reading Club, one of the nation’s oldest African American book groups.
Jarene Barnes, sHRBP
Jarene Barnes is a Diversity & Workforce Development Specialist with the Center for Engagement and Inclusion at UPMC. She is a highly effective professional with has an emphasis on diversity & workforce activities which include cultivating and engaging community partners regarding career opportunities at UPMC. Jarene is responsible for the facilitation of the UPMC Partnership on Workforce Readiness & Retention (POWRR) and Community All Access Day (CAAD) trainings. Jarene received an A.A.S in English and Communications, studied Business and Communication at Carlow, and is certified Strategic HR Business Partner.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
CCM CE will be provided: 2CE - CCM COA will be sent via email from UPMC Health Plan nurse planner approximately 6-8 weeks following the live date of the course.
This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics. Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 2 CE credit(s).
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 2 continuing education credit(s).
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
NOTE: Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved. This is per Heather Bogdon and Christie Hempfling
- 2.00 ACPE PharmacyThe UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
- 2.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 2.00 ASWB
- 2.00 Attendance