MI Skills Building: Engaging Members in Cold Calls

Pittsburgh, PA US
February 6, 2024

Outreaching to members we likely have never met to talk about their healthcare can be intimidating. However, there are approaches that will increase your likelihood for a successful outcome that feels good and productive for both practitioner and the member. This session will cover person-centered and Motivational Interviewing congruent approaches when making cold calls to members.

Target Audience

ISD Clinical Staff

Learning Objectives

  1. Describe person-centered concepts that will make cold calls more engaging
  2. Identify person-centered skills that apply to specific situations during cold calls
  3. Apply new skills to situations that are common in cold calls by crafting actions and responses that are likely to engage members in cold call outreach
Course summary
Available credit: 
  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
  • 1.00 Attendance
Course opens: 
01/04/2024
Course expires: 
03/08/2024
Event starts: 
02/06/2024 - 9:00am EST
Event ends: 
02/06/2024 - 10:00am EST
Add to calendar: 

Program begins at 9:00am and ends at 10:00am.  Total Education Time = 1 Hour(s)

TIME

CONTENT

PRESENTER

9 am-9:15 am

Describe person-centered concepts that will make cold calls more engaging.

Michael Connell, MS &

Amanda Gabarda, EdD, MPH, NBC-HWC

9:15 am-9:45 am

Identify person-centered skills that apply to specific situations during cold calls.

Michael Connell, MS &

Amanda Gabarda, EdD, MPH, NBC-HWC

9:45 am-10 am

Apply new skills to situations that are common in cold calls by crafting actions and responses that are likely to engage members in cold call outreach.

Michael Connell, MS &

Amanda Gabarda, EdD, MPH, NBC-HWC

UPMC Health Plan
600 Grant Street
Pittsburgh, PA 15219
United States

Amanda Gabarda, ED, MPH, NBC-HWC

Dr. Gabarda is the Senior Director of Clinical Training & Development at UPMC Health Plan where she is responsible for the creation, implementation, monitoring, and evaluation of training and skill development of lifestyle health coaches and care managers. She has a Bachelor of Science and Master of Science in Exercise Science from Slippery Rock University, a Master of Public Health from Walden University, and a Doctor of Education in Health and Physical Activity from the University of Pittsburgh.  Ms. Gabarda is a member of the Motivational Interviewing Network of Trainers, a National Board-Certified Health & Wellness Coach, and a Certified Health Education Specialist and has 15+ years of experience in health promotion and health coaching.

 

Michael Connell, MS

Mr. Connell is the Clinical Engagement Coordinator for UPMC Health Plan’s Clinical Education Team. Mr. Connell has a master’s degree in Exercise Physiology and a bachelor’s degree in psychology from the University of Pittsburgh. Mr. Connell was a Health Coach at the UPMC Health Plan for six years where he had extensive experience coaching members to adopt healthy behaviors, including smoking cessation, physical activity, nutrition, stress management, and weight management. Mr. Connell was responsible for training the engagement and coaching skills of the lifestyle health coach team from 2010 to 2015. Mr. Connell is currently responsible for improving the engagement and Motivational Interviewing skills of clinical staff at the UPMC Health Plan, including RNs, Health Coaches, and Case Managers.

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1 contact hour(s).

This activity is eligible for endorsed credit for UPMC Health Plan EMTs and Paramedics.  Complete ETHOS course work, obtain the attendance certificate, and submit to EMS governing body for 1 CE credit(s).

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1 continuing education credit(s).

CCM CE and Pharmacy CE will not be offered with this educational activity.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

NOTE:  Paramedic/EMT CE is approved for any activity in which ANCC (nursing CE) is approved.  This is per Heather Bogdon and Christie Hempfling

Available Credit

  • 1.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.00 ASWB
  • 1.00 Attendance
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