MI Skills Building: Person-Centered Key Communication Skills Practice Workshop: Open-ended questions, Affirmations, Reflections, and Summaries

Pittsurgh, PA US
November 10, 2022

This session is practice workshop for employing person-centered key communication skills of open-ended questions, affirmations, reflections, and summaries in clinical practice. The workshop will include a deeper look at each communication skill and how to effectively use in clinical and coaching conversations.

Target Audience

RNs / SW / Health Coaches / Dieticians

Learning Objectives

1.             Identify strategic communication skills in person-centered approach 

2.             Review the basics of each communication skill of open-questions, affirmations, reflections, and summaries

3.             Apply MI skills in a culminating activity

Course summary
Available credit: 
  • 2.50 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.50 ASWB
  • 2.50 Attendance
Course opens: 
10/10/2022
Course expires: 
12/09/2022
Event starts: 
11/10/2022 - 1:00pm EST
Event ends: 
11/10/2022 - 3:30pm EST

Program begins at 1:00pm  and adjourns at 3:30pmTotal Education Time:  2.5 Hours

Time

Content

Presenter

1:00pm-2:00 pm

Present review of strategic communication skills used in a person-centered approach 

Amanda Gabarda, EdD, MS, NBC-HWC

2:00pm-3:00pm

Present a review the basics of each communication skill of open-questions, affirmations, reflections, and summaries

Amanda Gabarda, EdD, MS, NBC-HWC

Michael Connell, MS

Renee Greenwald, MS, NBC-HWC

Indira Stokes, MPH, NBC-HWC

3:00pm-3:30-pm

Apply & Practice MI communication skills using case study activity

Renee Greenwald, MS, NBC-HWC

Indira Stokes, MPH, NBC-HWC

UPMC Health Plan
600 Grant Street
Pittsurgh, PA 15219
United States
Amanda Gabarda, EdD, MPH, MS
UPMC Health Plan, Sr. Director of Clinical Training and Education

Dr. Gabarda is the Sr. Director of Clinical Training & Development at UPMC Health Plan where is responsible for the creation, implementation, monitoring, and evaluation of training and skill development of lifestyle health coaches and care managers. She has a Bachelor of Science and Master of Science in Exercise Science from Slippery Rock University, a Master of Public Health from Walden University, and a Doctor of Education in Health and Physical Activity from the University of Pittsburgh.  Ms. Gabarda is a certified facilitator of the Community Action Poverty Simulation, National Board-Certified Health & Wellness Coach, and a Certified Health Education Specialist, with over 10 years’ experience in health coaching. 

 
Michael J. Connell MS
UPMC Health Plan, Clinical Engagement Coordinator

Mr. Connell is the Clinical Engagement Coordinator for UPMC Health Plan’s Clinical Education Team. Mr. Connell has a master’s degree in Exercise Physiology and a bachelor’s degree in Psychology from the University of Pittsburgh. Mr. Connell was a Health Coach at the UPMC Health Plan for six years where he had extensive experience coaching members to adopt healthy behaviors, including smoking cessation, physical activity, nutrition, stress management, and weight management. Mr. Connell was responsible for training the engagement and coaching skills of the lifestyle health coach team from 2010 to 2015. Mr. Connell is currently responsible for improving the engagement and Motivational Interviewing skills for clinical staff at the UPMC Health Plan, including RNs, Health Coaches, and Case Managers.

 
Renee Greenwald, MS, NBCHWC
UPMC Health Plan, Clinical Engagement Coordinator

Renee Greenwald is a Quality Assurance Coordinator at UPMC Health Plan where she is responsible for training, empowering, and the skill development of health coaches and care managers.   She has a bachelor’s in Exercise Science from Slippery Rock University and a master’s in Exercise Science and Health Promotion, specializing in wellness and fitness and wellness coaching from California University of Pennsylvania.  Renee is a Nationally Board-Certified Health and Wellness Coach with about 5 years’ experience in health coaching.

 

Indira Stokes, MPH CHES NBC-HWC
UPMC Health Plan, Clinical Engagement Coordinator

Indira Stokes is a Clinical Engagement Coordinator at UPMC Health Plan where she is responsible for training, empowering, and the skill development of health coaches and care managers.  She has a bachelor's in Biology and Economics from the University of Pittsburgh and a master's in Public Health, specializing in behavioral and community health from the University of Pittsburgh. Indira is a Certified Health Education Specialist and a Nationally Board-Certified Health and Wellness Coach with over 5 years’ experience in health coaching.

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

CCM CE will be provided:  2.5 CE  - CCM COA will be sent via email from UPMC Health Plan nurse planner

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 2.5 continuing education credits.

Available Credit

  • 2.50 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.50 ASWB
  • 2.50 Attendance
Please login or register to take this course.