MI Skills Building: Person-centered Approach for Difficult Conversations in Healthcare Settings

Pittsburgh, PA US
November 16, 2021

 This session focuses on the nature of difficult conversations, recognizing them, how they are initiated, the best- and worst-case scenario, how to connect to your own values

Target Audience

UPMC Health Plan RNs / SW / Health Coaches / Dieticians

Learning Objectives

  1. Recognize what a difficult conversation within a healthcare setting
  2. Discuss difficult conversations in various settings chronic care, behavioral health, shared decision making
  3. Identify how to connect with one's own values in the conversation
Course summary
Available credit: 
  • 2.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.00 ASWB
  • 2.00 Attendance
Course opens: 
10/06/2021
Course expires: 
12/17/2021
Event starts: 
11/16/2021 - 1:30pm EST
Event ends: 
11/16/2021 - 3:30pm EST
Add to calendar: 

Program begins at 1:30pm  and adjourns at 3:30pmTotal Education Time:  2 Hours

Time

Content

Presenter

130pm-2pm

Overview of Difficult Conversations

Amanda Gabarda

2pm-230pm

Review basic principles and concepts of the Motivational Interviewing approach

Amanda Gabarda, Michael Connell, Renee Greenwald

230pm-3pm

Review engaging skills within MI and how to apply them to difficult conversations

Michael Connell & Renee Greenwald

3pm-330-pm

Apply & Practice skills learned in culminating activity

Amanda Gabarda, Michael Connell, Renee Greenwald

UPMC Health Plan
600 Grant Street
Pittsburgh, PA 15219
United States
Amanda Gabarda, EdD, MPH, MS
UPMC Health Plan, Sr. Director of Clinical Training  and Education
 
Dr. Gabarda is the Sr. Director of Clinical Training & Development at UPMC Health Plan where is responsible for the creation, implementation, monitoring, and evaluation of training and skill development of lifestyle health coaches and care managers. She has a Bachelor of Science and Master of Science in Exercise Science from Slippery Rock University, a Master of Public Health from Walden University, and a Doctor of Education in Health and Physical Activity from the University of Pittsburgh.  Ms. Gabarda is a certified facilitator of the Community Action Poverty Simulation, National Board-Certified Health & Wellness Coach and a Certified Health Education Specialist, with over 10 years’ experience in health coaching.  
 
Michael J. Connell MS
UPMC Health Plan Clinical Engagement Coordinator
 
Mr. Connell is the Clinical Engagement Coordinator for UPMC Health Plan’s Clinical Education Team.  He has a master’s degree in Exercise Physiology and a bachelor’s degree in Psychology from the University of Pittsburgh. Mr. Connell was a Health Coach at the UPMC Health Plan for six years where he gained an extensive experience coaching members to adopt healthy behaviors, including smoking cessation, physical activity, nutrition, stress management, and weight management. Mr. Connell was responsible for training the engagement and coaching skills of the lifestyle health coach team from 2010 to 2015.  He is currently responsible for improving the engagement and Motivational Interviewing skills for clinical staff at the UPMC Health Plan.  
 
Renee Greenwald, MS, NBCHWC
UPMC Health Plan : Clinical Engagement Coordinator
 
Renee Greenwald is a Quality Assurance Coordinator at UPMC Health Plan where she is responsible for training, empowering, and the skill development of health coaches and care managers.   She has a bachelor’s in Exercise Science from Slippery Rock University and a master’s in Exercise Science and Health Promotion, specializing in wellness and fitness and wellness coaching from California University of Pennsylvania.  Renee is a Nationally Board-Certified Health and Wellness Coach with about 5 years’ experience in health coaching. 

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

CCM CE will be provided:  2 CE  - CCM COA will be sent via email from UPMC Health Plan nurse planner

As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 2 continuing education credits.

Nursing (CNE)

The maximum number of hours awarded for this Continuing Nursing Education activity is 2.0 contact hours.

Social Work (ASWB)

The maximum number of hours awarded for this Continuing Social Work Education activity is 2.0 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 2.00 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 2.00 ASWB
  • 2.00 Attendance
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