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Forward5 C's of Communication
Discharge Planners come from various backgrounds, some with little or no experience communicating with Providers, Patients, and Families. Effective communication helps to build a rapport and trust with these individuals and this education session will provide tools to help them be more confident and techniques on how to implement these skills.
More effective communication techniques will enhance the trust and rapport among the interdisciplinary team. This may also streamline the overall discharge planning process, which benefits not only the team but the facility and patients/families.
Target Audience
Nurse
Social Worker
Learning Objectives
Upon completion of the course, participants will be able to:
Create clear and concise written and oral communication.
Identify factors that detract from and enhance confident communication.
Implement trust-building techniques for credible communication.
Craft compelling messages to motivate and persuade their listeners.
Discharge Planners come from various backgrounds, some with little or no experience communicating with Providers, Patients, and Families. Effective communication helps to build a rapport and trust with these individuals and this education session will provide tools to help them be more confident and techniques on how to implement these skills.
More effective communication techniques will enhance the trust and rapport among the interdisciplinary team. This may also streamline the overall discharge planning process, which benefits not only the team but the facility and patients/families.
Sandra Marsh-Mcclain
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.0 continuing education credits.
Social Work (ASWB)
This program is offered for 1.0 hours of social work continuing education.
Nursing (ANCC)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.0 contact hours.
Other Healthcare Professionals:
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 1.00 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.00 ASWB
- 1.00 Attendance