In the surveys from the previous Learning Session and in conversations with the PA PQC hospitals we are hearing that the teams are looking for more information on how to encourage patient voice and community connection in their initiatives. We have designed the session to help the PA PQC teams, which include various members of the healthcare team, to understand how to connect and partner with community organizations and bring patient voices to their work. We will also be helping them to understand trauma informed care and it directly relates to many areas of their work especially Substance Use Disorders.

Agenda:

 Agenda: 
8:30 a.m. to 9:20 a.m. – PA PQC Successes & Future Directions – Aasta Mehta, MD, MPP and James Cook, MD, PA PQC Advisory Group Co-Chairs 

9:20 a.m. to 10:20 a.m. – Quality Improvement Strategies: Forming & Motivating Teams, Using PDSA Cycles, and Sustaining Success – Michael Posencheg, MD, Chief Medical Officer of Penn Presbyterian Medical Center, and Jennifer Condel, SCT(ASCP)MT, Manager of Lean Healthcare Strategy and Implementation, Jewish Healthcare Foundation (JHF) 

Bring questions to inform your team’s PA PQC quality improvement initiatives. 

Quality Improvement Resources 

10:20 a.m. to 10:30 a.m. – Break 

10:30 a.m. to 11:30 a.m. – Incorporating Patient Voices into PA PQC Quality Improvement Initiatives – Bekah Bischoff, Patient Family Partner Coordinator, MoMMA’s Voices, and Emily Taylor, Engagement and Outreach, MoMMA’s Voices and Preeclampsia Foundation 

Bring questions to inform your team’s next steps to incorporate patient voices into your quality improvement work. 

Patient and Family Engagement Resources 

11:30 a.m. to 12:25 p.m. – Breakouts 

Each participant will have the opportunity to go to one of the breakouts on the next page. 

In preparation for these interactive breakouts, please be prepared to respond to the “Breakout Group Questions” based on your team’s best practices and experiences. 

Breakout: Embedding Patient Voices into your Team and Quality Improvement Work – Facilitated by Huda Altamimi, MPH and Quantrilla Y. Ard, PhD, MPH, MPhil, Patient Family Partners from MoMMA’s Voices, and by Carol Frazer, MEd, LPC, Practice Transformation Specialist, JHF 

Breakout Group Questions: 
• How has your team incorporated patient voices into your quality improvement work? 
• What challenges have you encountered, or what questions do you have? 

Patient and Family Engagement Resources 

Breakout: Connecting to the Community: Bridging the Gap – Facilitated by Sara Nelis, RN, Project Manager, JHF, and Emily Magoc, RN-BSN, MPH, Quality Improvement Facilitator, JHF 

Breakout Group Questions: 
• How is your PA PQC healthcare team building relationships with outpatient services? 
• How is your team collaborating with community-based organizations and putting them in a leadership role? 
• What has worked well, and what challenges have you encountered? 

Community Resources 

Breakout: Trauma-Informed Care: Continuing the Conversation – Facilitated by Mae Reale, MA, Health Education Specialist, Pennsylvania Coalition Against Domestic Violence, Tracey Vogel, MD, OB Anesthesiologist and Founder of the Empowerment Equation, and Pauline Taylor, Program Specialist, JHF 

March 2022 Trauma-Informed Approaches to Perinatal Mental Health Care 

June 2022 Trauma-Informed Breakout 

12:25 p.m. to 12:30 p.m. – Wrap-Up & Next Steps – Pauline Taylor, Program Specialist, JHF