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ForwardPCMH 2025 Pediatric Nursing Care (PNC) Sprint - Session #1
Members of the care team will develop an understanding of the PNC Case Manager role and standard work and learn strategies for effective supervision, support and integration of this role.
Agenda:
10:00 a.m. to 10:15 a.m. – Welcome & Review of Baseline Sprint Survey Results – Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)
10:15 a.m. to 11:00 a.m. – PCMH-PNC Case Management Role: Standard Work, Workflows and Effective Supervision
• Heather Goshorn, RN, Director of Enabling Services, and Tracy Shoop, RN, Care Manager, Keystone Health Center
• Tonya Kemp, MSN, RN, MPH, Care Manager, Valley Health Partner’s Children’s Clinic
11:00 a.m. to 11:25 a.m. –PCMH Peer-to-Peer Learning Discussion: PNC Case Management Role – Facilitated by Carol Frazer, MEd, LPC, Behavioral Health Specialist, PRHI
• How similar or different is your PCMH-PNC case manager role and supervision model?
• In your experience, what has worked well for PCMH-PNC case management and effective supervision?
• What are your planned next steps for the PCMH-PNC key interventions that your team has prioritized?
• To support your next steps, what would you like to learn about at the next PCMH-PNC Team sprint on Thursday, May 5 from 10:00 a.m. to 11:30 a.m.?
11:25 a.m. to 11:30 a.m. – Next Steps & Wrap Up – Lisa Boyd, Program Specialist, PRHI
Target Audience
Nurse
Physician
Social Worker
Learning Objectives
Describe examples of roles and standard work for PCMH-PNC Case Managers
Discuss effective strategies to supervise and support the Case Manager role
Additional Information
| Attachment | Size |
|---|---|
 Audience Disclosure slides (001.5).pptx | 459.28 KB |
 Agenda_PCMH Sprint - PNC - Session 1 - 2025.03.05.pdf | 106.99 KB |
| PCMH PNC Presentation 2025 - Valley View.pdf | 1.97 MB |
| PCMH PNC Presentation 2025_Keystone.pdf | 1.59 MB |
Members of the care team will develop an understanding of the PNC Case Manager role and standard work and learn strategies for effective supervision, support and integration of this role.
Members of the care team will develop an understanding of the PNC Case Manager role and standard work and learn strategies for effective supervision, support and integration of this role.
Agenda:
10:00 a.m. to 10:15 a.m. – Welcome & Review of Baseline Sprint Survey Results – Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)
10:15 a.m. to 11:00 a.m. – PCMH-PNC Case Management Role: Standard Work, Workflows and Effective Supervision
• Heather Goshorn, RN, Director of Enabling Services, and Tracy Shoop, RN, Care Manager, Keystone Health Center
• Tonya Kemp, MSN, RN, MPH, Care Manager, Valley Health Partner’s Children’s Clinic
11:00 a.m. to 11:25 a.m. –PCMH Peer-to-Peer Learning Discussion: PNC Case Management Role – Facilitated by Carol Frazer, MEd, LPC, Behavioral Health Specialist, PRHI
• How similar or different is your PCMH-PNC case manager role and supervision model?
• In your experience, what has worked well for PCMH-PNC case management and effective supervision?
• What are your planned next steps for the PCMH-PNC key interventions that your team has prioritized?
• To support your next steps, what would you like to learn about at the next PCMH-PNC Team sprint on Thursday, May 5 from 10:00 a.m. to 11:30 a.m.?
11:25 a.m. to 11:30 a.m. – Next Steps & Wrap Up – Lisa Boyd, Program Specialist, PRHI
Robert Ferguson, MPH, Chief Policy Officer, Pittsburgh Regional Health Initiative (PRHI)
Heather Goshorn, RN, Director of Enabling Services
Tracy Shoop, RN, Care Manager, Keystone Health Center
Tonya Kemp, MSN, RN, MPH, Care Manager, Valley Health Partner’s Children’s Clinic
Carol Frazer, MEd, LPC, Behavioral Health Specialist, PRHI
Lisa Boyd, Program Specialist, PRHI
In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.5 continuing education credits.
Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.5 contact hours.
Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.5 contact hours.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
Available Credit
- 1.50 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 1.50 ANCCUPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
- 1.50 ASWB
- 1.50 Attendance