Patient-Physician Communication at UPMC East and McKeesport
Physicians who communicate effectively with patients have patients who have a better understanding of their diagnosis and care plans. This will assist nursing staff with providing their care to the patient. DYAD Rounding involves physicians, nurses, and care management. DYAD Rounding improves patient outcomes, Length of Stay, discharge planning, and 7 day readmissions.
This program was designed for physicians.
Upon completion of this activity, participants should be able to:
- Employ effective communication with patients and families
- Use of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) in all patient/family interactions
- Incorporating "Commit to Sit" when interacting with patients
- Apply focus on First Impressions Behaviors (6-10 Rule/Start With a Win/Owner-Versus Renter/Direct, Don't Point)
- Managing Up physicians, staff, the hospitals, and UPMC
- Incorporating interdisciplinary rounding on patients (DYAD Rounding)
- Recognize the role of the physician in improving the patient experience
Suggested Additional Reading
- THE AIDET® COMMUNICATION FRAMEWORK https://az414866.vo.msecnd.net/cmsroot/studergroup/media/studergroup/pages/resources/news-media/insight-tools/insight_connectingdotsresidencytraining_barbararoehl.pdf
- IMPROVING HCAHPS A GUIDE TO INCREASING PATIENT SATISFACTION SCORES https://www.huronlearninglab.com/resources/learning-lab/results?searchtext=patient+satisfaction&searchmode=anyword
- Connecting the Dots between Residency Training, Accreditation Requirements and Patient Experience By: Barbara Roehl, MD, MBA https://www.huronlearninglab.com/resources/learning-lab/results?searchtext=patient+satisfaction&searchmode=anyword
Radhika Kondaveeti, MD
Matthew Harinstein, MD
Victoria McCurry, MD
Rajesh Sehgal, MD
No other planners, members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.
The information presented at this CME program represents the views and opinions of the individual presenters, and does not constitute the opinion or endorsement of, or promotion by, the UPMC Center for Continuing Education in the Health Sciences, UPMC / University of Pittsburgh Medical Center or Affiliates and University of Pittsburgh School of Medicine. Reasonable efforts have been taken intending for educational subject matter to be presented in a balanced, unbiased fashion and in compliance with regulatory requirements. However, each program attendee must always use his/her own personal and professional judgment when considering further application of this information, particularly as it may relate to patient diagnostic or treatment decisions including, without limitation, FDA-approved uses and any off-label uses.
In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The University of Pittsburgh School of Medicine designates this enduring material for a maximum of .25 AMA PRA Category 1 CreditsTM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.
All presenters disclosure of relevant financial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients is listed above. No other planners, members of the planning committee, speakers, presenters, authors, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.
- 0.25 AMA PRA Category 1 Credit™The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
- 0.25 Attendance