RiTE - The UPMC Experience Session 15 8.5-6.21

August 5, 2021 to August 6, 2021

Target Audience

Nurse

Nurse Practitioner

Pharmacist

Pharmacy Technician

Physician

Physician Assistant

Psychologist

Social Worker

Learning Objectives

August 5

1. Discuss the RITE session content and any applicable resources/handouts in my 1:1 meetings between now and September 13, 2021.

2. Add one service-pillar best-practice goal and associated actions to your 90-day Action Plan. Discuss with your leader during your next enhanced 1:1 meeting.

3. Use at least one of the tools provided with your team to identify strategies to promote healthy and respectful conflict in the workplace.

4. Leverage the Rounding tools to ensure that you and your people leaders are rounding effectively. Continuously share the themes from your rounding with your leader.

5. Ensure that business-unit and unit/department MyVoice trends/themes/results have been shared with staff.

August 6

1. Compassionomics: Identify one key Compassionomics message that you will cascade to your team during your next staff meeting.

2. Collaborate with your team when finalizing the draft of your MyVoice Action Plan and share with your leader during your enhanced 1:1 meeting.

3. Share the draft of your Q4 90-day Action Plan with your leader.

 

 

Course summary
Available credit: 
  • 7.75 AAPA Category I CME
  • 7.75 ACPE Pharmacy
    The UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
  • 7.75 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 7.75 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 7.75 Attendance
Course opens: 
07/21/2021
Course expires: 
12/30/2021
Event starts: 
08/05/2021 - 9:30am
Event ends: 
08/06/2021 - 3:00pm

Day 1

Reimagining the Experience:#TurnUpTheHeat Time Session 15

 Agenda

Thursday, August 5, 2021

9:30 a.m. – 9:45 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience

9:45 a.m. – 10:00 a.m. Opening Remarks Leslie Davis Executive Vice President, UPMC President, Health Services Division

10:00 a.m. – 10:30 a.m. Connect to Purpose Jennifer Malatek Huron Account Leader, Coach & Speaker

10:30 a.m. – 11:00 a.m. Best Practices: Service Pillar Jennifer Malatek Huron Account Leader, Coach & Speaker

11:00 a.m. – 11:15 a.m. Break

11:15 a.m. – 12:00 p.m. Leader Requested Content: Conflict Resolution Erika Carr Senior Learning Specialist, Learning and Development UPMC Human Resources

12:00 p.m. – 12:45 p.m. Lunch

12:45 p.m. – 1:15 p.m. Best Practices: People Pillar Jennifer Malatek Huron Account Leader, Coach & Speaker

1:15 p.m. – 1:45 p.m. Building a Culture of Caring: MyVoice Insights Leslie Davis Executive Vice President, UPMC President, Health Services Division Joe Dicianno Manager, Talent Management & Organizational Development UPMC Human Resources Susan Hoolahan President, UPMC Passavant

1:45 p.m. – 2:30 p.m. Closing Remarks and Q&A Leslie Davis Executive Vice President, UPMC President, Health Services Division Reimagining the Experience:

Session Fifteen Agenda | Friday, August 6, 2021 Theme | #TurnUpTheHeat Time Breakout Session

Presenter 9:30 a.m. – 9:40 a.m. Welcome Sandy Rader Executive Champion, The UPMC Experience

9:40 a.m. – 9:45 a.m. Keynote Introduction Donald Yealy, MD Senior Vice President and Chief Medical Officer, UPMC

9:45 a.m. – 10:45 a.m. Keynote: COMPASSIONOMICS: The Revolutionary Scientific Evidence that Caring Makes a Difference Stephen Trzeciak, MD, MPH Huron National Speaker Cooper University Health Care

10:45 a.m. – 11:00 a.m. Breakout Session Introduction Jennifer Malatek Huron Account Leader, Coach & Speaker

11:00 a.m. – 11:30 a.m. Break

11:30 a.m. – 2:00 p.m. Breakout Session*: Listening and Action Planning Presidents

Virtual
United States
  • Leslie Davis, Executive Vice President, UPMC, President, Health Services Division
  • Sandy Rader, DNP, MSA, RN, NEA-BC, Chief Nursing Officer and Vice President of Patient Care Services at UPMC Presbyterian Shadyside
  • Jennifer Malatek, Coach, Huron Consulting Group
  • Erika Carr, Senior Learning Specialist, UPMC
  • Joe Dicianno, Ph.D., Manager, Talent Management & Organizational Development, UPMC
  • Sue Hoolahan, M.S.N., R.N., President, UPMC Passavant
  • Don Yealy, MD, Senior Vice President, Chief Medical Officer, Chair of the Department of Emergency Medicine, UPMC
  • Stephen Trezciak, MD, MPH, Chairman and Chief, Department of Medicine, Medical Director, Adult Health Institute 

Accreditation and credit designation 

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physician (CME) 

The University of Pittsburgh School designates this live activity for a maximum of 7.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Nursing (CNE) 

The maximum number of hours awarded for this Continuing Nursing Education activity is 7.75 contact hours. 

Pharmacy (CPE) 

This knowledge-based activity provides 7.75 contact hours of continuing pharmacy education credit. 

Physician Assistant (AAPA) 

The University of Pittsburgh has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 7.75 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.   

Other Healthcare Professionals 

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity. 

Available Credit

  • 7.75 AAPA Category I CME
  • 7.75 ACPE Pharmacy
    The UPMC Center for Continuing Education in the Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a Provider of continuing pharmacy education.
  • 7.75 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 7.75 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 7.75 Attendance
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