COE Interviewing for Alliance

April 9, 2025

Participants will learn how to identify and mitigate barriers to effective communication to improve alliance with persons being served, including strategies to improve grounding and listening skills and adopting a strengths-based orientation.

Agenda:

  1. Introduction
  2. We are PRO-A
  3. Objectives
  4. Reducing Barriers for Effective Communication
    1. Barriers to Support
    2. Environmental barriers
    3. Recordkeeping
    4. Our shrinking attention spans
    5. We can’t take people to where we are not
    6. What is going on with is
    7. Overview of barriers to care
    8. Grounding ourselves
  5. Poll Question
  6. Effective Listening Skills
    1. People want to be heard
    2. What is active listening
    3. 10 tips for active listening
    4. The feeling heard scale
    5. Benefits of active listening
  7. Poll Question
  8. Interview and engagement strategies
    1. We have to set the stage
    2. Meeting people where they are at
    3. Limited response questions
    4. Establishing and sustaining compassion
    5. Psychological flexibility
    6. Resiliency
    7. Open-ended questions
  9. Poll question
  10. Things to also consider
    1. Curiosity
    2. Collaborative exploration
    3. Be authentic
    4. Silence can be good
    5. Reframing
      1. Examples
    6. Role playing in supervision
  11. What we do matters!

 

Target Audience

  • Nurse
  • Physician
  • Social Worker

Learning Objectives

Understand the importance of reducing barriers to effective communication to improve alliance with persons served

Describe the need to develop effective grounding and listening skills to support recovery for persons served

Explain how to emphasize a strength-based orientation through interview and engagement strategies

Additional Information

AttachmentSize
File Audience Disclosure slides (1.25)_64.pptx51.54 KB
File Objectives_Agenda_References_PROA.docx38.1 KB
Course summary
Available credit: 
  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
Course opens: 
04/09/2025
Course expires: 
07/31/2025
Event starts: 
04/09/2025 - 12:00pm EDT
Event ends: 
04/09/2025 - 1:30pm EDT
Add to calendar: 

Participants will learn how to identify and mitigate barriers to effective communication to improve alliance with persons being served, including strategies to improve grounding and listening skills and adopting a strengths-based orientation.

Agenda:

  1. Introduction
  2. We are PRO-A
  3. Objectives
  4. Reducing Barriers for Effective Communication
    1. Barriers to Support
    2. Environmental barriers
    3. Recordkeeping
    4. Our shrinking attention spans
    5. We can’t take people to where we are not
    6. What is going on with is
    7. Overview of barriers to care
    8. Grounding ourselves
  5. Poll Question
  6. Effective Listening Skills
    1. People want to be heard
    2. What is active listening
    3. 10 tips for active listening
    4. The feeling heard scale
    5. Benefits of active listening
  7. Poll Question
  8. Interview and engagement strategies
    1. We have to set the stage
    2. Meeting people where they are at
    3. Limited response questions
    4. Establishing and sustaining compassion
    5. Psychological flexibility
    6. Resiliency
    7. Open-ended questions
  9. Poll question
  10. Things to also consider
    1. Curiosity
    2. Collaborative exploration
    3. Be authentic
    4. Silence can be good
    5. Reframing
      1. Examples
    6. Role playing in supervision
  11. What we do matters!

 

Zoom Meeting
Pittsburgh, PA
United States

William Stauffer, Pennsylvania Recovery Organizations Alliance (PRO A)

imageIn support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.

Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
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