COE Learning Network: Conflict Resolution/ De-escalation

June 1, 2022

The webinar will allow the COE healthcare teams to understand some of the dynamics underlying conflict, how to understand it better and how to keep conflict from escalating when it does occur. It is a basic overview to support some of the fundamental factors and issues that occur in the COE organizations.

Agenda:

  1. Welcome, Introductions, Training Objectives
  2. Conflict Dynamics
  1. Addressing substance misuse
  2. Change
  3. What not to do
  4. Historic trauma
  1. Healthy Environments for Change
    1. Establishing Healthy Change Dynamics
    2. The Use of Group Agreements to Support Safe Healing Environments
    3. Group Agreements
  2. Conflict and the Therapeutic Alliance
    1. Two stages
    2. Importance
    3. Key concepts
    4. Therapeutic Ruptures
  3. Resolving Conflict
    1. Supporting Healthy Responses
    2. Use of Self
    3. Conflict escalation
    4. Responding to Conflict
    5. Strategies for conflict resolution
  4. Question and Answer

 

Target Audience

Nurse

Physician

Social Worker

Learning Objectives

· Identify the dynamics of conflict in SUD care settings
· Analyze conflict and the therapeutic alliance
· Describe how to avoid escalating a disagreement into a risky conflict
· Discuss how to handle conflict as it occurs.

Additional Information

AttachmentSize
File Audience Disclosure slides (1.25).pptx50.71 KB
File Conflict Resolution- Deescalation- Agenda_Objectives_Questions_References_0.docx30.28 KB
PDF icon COE_LN_Conflict_Resolution_v2 (1)(1).pdf3.82 MB
Course summary
Available credit: 
  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
Course opens: 
06/01/2022
Course expires: 
08/31/2022
Event starts: 
06/01/2022 - 12:00pm EDT
Event ends: 
06/01/2022 - 1:30pm EDT
Add to calendar: 

The webinar will allow the COE healthcare teams to understand some of the dynamics underlying conflict, how to understand it better and how to keep conflict from escalating when it does occur. It is a basic overview to support some of the fundamental factors and issues that occur in the COE organizations.

Agenda:

  1. Welcome, Introductions, Training Objectives
  2. Conflict Dynamics
  1. Addressing substance misuse
  2. Change
  3. What not to do
  4. Historic trauma
  1. Healthy Environments for Change
    1. Establishing Healthy Change Dynamics
    2. The Use of Group Agreements to Support Safe Healing Environments
    3. Group Agreements
  2. Conflict and the Therapeutic Alliance
    1. Two stages
    2. Importance
    3. Key concepts
    4. Therapeutic Ruptures
  3. Resolving Conflict
    1. Supporting Healthy Responses
    2. Use of Self
    3. Conflict escalation
    4. Responding to Conflict
    5. Strategies for conflict resolution
  4. Question and Answer
Zoom Meeting
Pittsburgh, PA
United States

Bill Stauffer

In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and The Jewish Healthcare Foundation. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
As a Jointly Accredited Organization, University of Pittsburgh is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Pittsburgh maintains responsibility for this course. Social workers completing this course receive 1.25 continuing education credits.

Physician (CME)
The University of Pittsburgh designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing (CNE)
The maximum number of hours awarded for this Continuing Nursing Education activity is 1.25 contact hours.

Social Work (ASWB)
The maximum number of hours awarded for this Continuing Social Work Education activity is 1.25 contact hours.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

Available Credit

  • 1.25 AMA PRA Category 1 Credit™
    The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
  • 1.25 ANCC
    UPMC Provider Unit is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation
  • 1.25 ASWB
  • 1.25 Attendance
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